Horticulturist– DC Sales

Willoway Nurseries, INC; Hilliard (OH); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Excellent hourly rate

Medical insurance options

401k match after 60 days

Company-paid life insurance

Growth opportunities

EOS culture and GGOB transparency

Job summary

Willoway Nurseries, INC in Hilliard, OH seeks a capable, customer-focused team member for in-store and warehouse duties. You will assist customers with plant selections, provide horticultural guidance, and manage order entry and fulfillment.

You will pull, stage, and load products for pickup or delivery, support transfers between DCs, and help maintain accurate inventory. This is a fast-paced, outdoor role requiring teamwork and reliability.

Qualifications

• Horticultural knowledge or willingness to learn.
• Strong customer service and communication skills.
• Ability to communicate between customers, sales, inventory, and operations teams.
• Attention to detail in order handling and inventory accuracy.
• Ability to work in a fast-paced, outdoor, and physically demanding environment.
• Comfort operating equipment such as forklifts, loaders, and pallet jacks.
• Basic computer skills including CRM, order entry, and mobile applications.

Responsibilities

• Assist walk-in customers with plant selection, availability, quotes, and basic horticultural guidance.
• Support order entry, fulfillment, and customer communication.
• Pull, stage, and prepare product for customer pickup and delivery.
• Assist in loading customer vehicles.
• Coordinate transfers from other locations to balance inventory.
• Maintain inventory organization and ready-to-sell standards.
• Support AR activities and receiving operations as needed.
• Perform cycle counts and inventory audits.

Skills

Customer service

Communication

Attention to detail

Outdoor work

Equipment operation

CRM/order entry/mobile apps

Tools

Forklifts

Pallet jacks

loaders

Job description

Location: Hilliard (WNI) 6981 Scioto Darby Creek Rd, Hilliard, OH 43026, USA

Primary Responsibilities

• Serve walk-in customers by assisting with plant selection, availability questions, quotes, tagging, and basic horticultural guidance.
• Act as a key in-house sales and customer service resource, supporting order entry, fulfillment, and customer communication.
• Support order fulfillment by pulling, staging, and preparing product for customer pickup and delivery.
• Assist in loading customer vehicles safely and efficiently.
• Coordinate transfers from other DC locations to fulfill customer needs and maintain inventory balance.
• Support inventory duties including product organization, tagging, and ready-to-sell maintenance.

Secondary Responsibilities

• Assist with Accounts Receivable (AR) activities when needed, including payment processing and customer coordination.
• Support receiving operations by unloading incoming plant trucks and supplies and assisting with verification and staging.
• Execute inter-farm and inner-farm transfers with accurate documentation and communication.
• Participate in physical cycle counts and inventory audits as assigned.

Operational & Physical Tasks

• Load and unload customer vehicles, plant trucks, and supply deliveries.
• Perform physical cycle counting and inventory verification.
• Support B&B order processing including selection, staging, and loading.
• Handle plant material safely and efficiently in yard, greenhouse, and dock environments.
• Assist with maintaining organization, cleanliness, and safety throughout the DC.

Skills, Knowledge & Abilities

• Horticultural and plant care knowledge or willingness to learn.
• Strong customer service and communication skills.
• Ability to communicate effectively between customers, sales, inventory, and operations teams.
• Attention to detail in order handling and inventory accuracy.
• Ability to work in a fast-paced, outdoor, and physically demanding environment.
• Comfort operating or learning equipment such as forklifts, loaders, and pallet jacks.
• Basic computer skills including CRM, order entry, and mobile applications.

Safety, Accountability & Culture

• Maintain a safe work environment and follow all PPE, safety, and equipment guidelines.
• Communicate safety concerns immediately and participate in safety training and meetings.
• Demonstrate accountability by meeting timelines, expectations, and quality standards.
• Support company culture, core values, and brand standards in all customer and team interactions.

Success Measures / KPIs

• Walk-in customer satisfaction and service responsiveness.
• Fulfillment accuracy and efficiency.
• Inventory accuracy and cycle count performance.
• Timely and accurate execution of transfers and receiving.

Work Schedule

M-F approximately 7:30am – 4pm. Seasonal business; hours may vary. Average 40 hours per week.

Benefits

• Excellent hourly rate of $22-25 per hour, depending on experience.
• Comprehensive benefits package including cost effective medical insurance options.
• 401k match after 60 days.
• Company-paid life insurance.
• Growth opportunities.
• Exceptional, organizationally aligned culture with Entrepreneurial Operating System (EOS™) and transparency / open book management (Great Game of Business - GGOB).

Equal Opportunity

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Drug Free Workplace

• Willoway Nurseries is proud to have a Drug Free Workplace Safety Program.
• Note that marijuana became legal in Ohio in 2016 for medical use. However, Willoway Nurseries, Inc. Drug Free Safety Policy does not recognize medical or recreational marijuana as acceptable in the workplace, regardless of whether the employee has a prescription or not. The presence of THC will still be considered a positive test result. This mirrors Federal law, which does not recognize marijuana as legal, as the laws are written and voted on at the State level.

Qualifications & Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest.
• Team Player: Works well as a member of a group.
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.