Honda Service Advisor Experienced

Sport Automotive; Silver Spring (MD); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Holiday leave

Professional development

Growth opportunities

Job summary

Sport Automotive in Silver Spring, MD is seeking a Service Advisor to greet customers, assess vehicle service needs, and coordinate work with technicians. You will provide clear estimates, explanations, and updates, ensuring timely completion and thorough record-keeping.

The role offers a base salary with commission and strong growth potential. The ideal candidate has excellent communication skills and a customer-oriented approach, with knowledge of CDK and Xtime.

Qualifications

• High School education is required.
• Familiarity with CDK and Xtime.
• Excellent communication and customer service.

Responsibilities

• Greet customers and assess their vehicle service needs in a friendly and professional manner.
• Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time.
• Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
• Provide accurate cost estimates and obtain customer authorization before initiating repairs.
• Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
• Maintain detailed records of all customer interactions, services performed, and parts used.
• Promote dealership services and products to enhance customer satisfaction and drive business growth.

Skills

Communication

Interpersonal skills

Organizational skills

Customer focus

Education

High School

Tools

CDK

Xtime

Job description

Job Details: Job Location: Silver Spring, MD 20904, Position Type: Full Time, Education Level: High School, Salary Range: $80,000.00 - $120,000.00 Base+Commission/year, Job Category: Service, Benefits

• Health, dental, and vision insurance
• Life insurance options
• Short-term and Paid Long-term disability insurance
• 401(k) plan with company match
• Paid time off and holiday leave
• Opportunities for professional development and growth

Responsibilities

• Greet customers and assess their vehicle service needs in a friendly and professional manner
• Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time
• Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations
• Provide accurate cost estimates and obtain customer authorization before initiating repairs
• Keep customers informed about the status of their vehicle and any changes to the estimated completion time
• Maintain detailed records of all customer interactions, services performed, and parts used
• Promote dealership services and products to enhance customer satisfaction and drive business growth

Qualifications:

• Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach
• Familiarity with CDK and Xtime
• Basic understanding of automotive systems and repair procedures