Call Center Representative

Luxury Bath Technologies; Fort Wayne (IN); On-site; USD 32,000 - 55,000; Full time

Benefits offered by this job

Paid training

Performance-based pay

Career growth opportunities

Job summary

One & Done Bath Solutions in Fort Wayne, IN is seeking a motivated Call Center Representative to join our growing team. You will contact homeowners by phone, qualify leads, schedule free in-home consultations, and deliver excellent customer service throughout the process.

You will follow proven scripts, overcome objections, and maintain accurate customer information. Training is provided, and strong performance is rewarded with competitive weekly earnings and room to grow with a rapidly

Qualifications

• Strong customer service and communication skills.
• Experience in call center, telemarketing, sales, marketing, or appointment setting preferred.
• Ability to speak with homeowners and build rapport over the phone.
• Strong organizational skills and attention to detail.
• Comfortable working with computers and customer management systems.
• Sales-oriented mindset with the ability to meet performance goals.
• Product knowledge training provided.

Responsibilities

• Make outbound calls to homeowners and respond to inbound leads from advertising campaigns.
• Deliver professional scripted presentations to potential customers.
• Adjust conversations based on homeowner needs and interests.
• Answer homeowner questions and handle objections effectively.
• Qualify leads and gather homeowner information, including name, address, and contact details.
• Schedule appointments for free consultations with sales representatives.
• Enter and update lead information accurately in company systems.
• Maintain detailed notes regarding customer conversations.
• Confirm scheduled appointments with homeowners and sales representatives.
• Perform quality control and follow-up calls.
• Maintain reports and track appointment activity.
• Provide a positive customer experience during every interaction.

Skills

Call center experience

Communication

Lead qualification

Appointment scheduling

Job description

Call Center Representative

One & Done Bath Solutions – Fort Wayne, IN

Earn $700–$1,200 Weekly | Full-Time Opportunity

We are looking for a motivated and customer-focused Call Center Representative to join our growing team in the Fort Wayne, IN market and surrounding areas.

This is an exciting opportunity to join a winning team, earn a competitive income, and make a positive impact by helping homeowners improve their homes.

General Purpose

The Call Center Representative is responsible for contacting homeowners by phone, qualifying potential customers, scheduling appointments for free in-home consultations, and providing excellent customer service throughout the process.

Successful candidates will be comfortable communicating with homeowners, following proven call scripts, overcoming objections, and maintaining accurate customer information.

Responsibilities

• Make outbound calls to homeowners and respond to inbound leads from advertising campaigns.
• Deliver professional scripted presentations to potential customers.
• Adjust conversations based on homeowner needs and interests.
• Answer homeowner questions and handle objections effectively.
• Qualify leads and gather homeowner information, including name, address, and contact details.
• Schedule appointments for free consultations with sales representatives.
• Enter and update lead information accurately in company systems.
• Maintain detailed notes regarding customer conversations.
• Confirm scheduled appointments with homeowners and sales representatives.
• Perform quality control and follow-up calls.
• Maintain reports and track appointment activity.
• Provide a positive customer experience during every interaction.

Qualifications

• Strong customer service and communication skills.
• Previous experience in call center, telemarketing, sales, marketing, or appointment setting preferred.
• Ability to confidently speak with homeowners and build rapport over the phone.
• Strong organizational skills and attention to detail.
• Comfortable working with computers and customer management systems.
• Sales-oriented mindset with the ability to meet performance goals.
• Product knowledge training provided.

Compensation & Benefits

• Earn $700–$1,200 per week based on performance
• Paid training and ongoing support
• Opportunity to grow with a rapidly expanding company
• Work with a team focused on helping homeowners improve their living spaces