Homeowner and Build Communications Coordinator

BC Stone Homes LLC; Auburn (AL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

BC Stone Homes LLC in Auburn, Alabama, is seeking a Homeowner and Build Communications Coordinator to guide homeowners through the building journey with regular updates and proactive communication.

You will support detailed timelines, answer questions, and coordinate onboarding, walkthroughs, and handoffs from contract signing to keys. Strong communication, organization, and relationship-building are essential in this role.

Qualifications

• 3+ years of experience in customer service, customer success, communications, project coordination, or related field.
• Strong communication and relationship-building skills.
• Ability to manage timelines and documentation.
• Residential construction or homebuilding experience preferred.
• Familiarity with Buildertrend or similar construction management platform preferred.
• Experience reading residential construction plans and specifications preferred.
• Experience coordinating scheduling, selections, purchasing, or construction operations preferred.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Serve as the homeowner’s primary point of contact during construction.
• Provide weekly updates to homeowners, set clear expectations, and address concerns promptly.
• Answer homeowner questions about plans, selections, inspections, and timelines.
• Coordinate onboarding, milestone updates, walkthroughs, and closing handoffs.
• Maintain accurate communication records and ensure messaging consistency across the team.
• Partner with internal teams to resolve issues and improve the homeowner experience.

Skills

Customer service

Communication

Project coordination

Construction administration

Tools

Microsoft Office

CRM systems

Construction project management software

Job description

Homeowner and Build Communications Coordinator

About BC Stone Homes LLC:
Founded in 2016, BC Stone Homes, LLC is a premier custom home builder serving East Alabama and West Georgia. Our mission is to transform your vision into reality by delivering exceptional, tailor-made homes that perfectly reflect your taste and lifestyle. Whether you're building on your own land or seeking the ideal lot with our assistance, our dedicated team of experienced professionals is with you every step of the way. From meticulous architectural planning to the final touches, we are committed to excellence and affordability. At BC Stone Homes, we don’t just build houses—we create havens that you'll cherish for a lifetime. Discover the difference of a home crafted with care and precision.
BC Stone Homes is on the leading edge of technology in the homebuilding industry. Our systems and processes differentiate us from competitors and allow us to excel in a complicated building environment.
Learn more about building on Your Land or Ours by visiting our website at www.bcstonehomes.com

About the Role:

Building a home is more than a construction project; it is the realization of a family’s dream. Along the way, homeowners want to feel informed, supported, and confident that their home is progressing as expected. As the Homeowner and Build Communications Coordinator, you will guide homeowners through the building journey, providing regular updates, answering questions, celebrating milestones, and helping create an exceptional experience from the day they sign their contract until the day they receive their keys.

The ideal candidate combines warmth, organization, and initiative. Your ability to build relationships, communicate clearly, and bring peace of mind to homeowners will be just as important as your ability to manage details and understand timelines. This position is based in our Auburn, Alabama office and reports to the Director of Build Experience.

Key Responsibilities

• Serve as the homeowner’s primary point of contact during construction
• Provide weekly updates to homeowners, set clear expectations, and address concerns promptly
• Answer homeowner questions about plans, selections, inspections, and timelines
• Coordinate homeowner onboarding, milestone updates, walkthroughs, and closing handoffs
• Maintain accurate communication records and ensure consistent messaging across the team
• Partner with internal teams to resolve issues and improve the homeowner experience

Qualifications

• Three or more years of customer service, customer success, communications, project coordination, construction administration, or related experience required
• Proficiency with Microsoft Office, CRM systems, and project management software
• Comfortable learning technical construction terminology and documentation
• Residential construction or homebuilding experience preferred
• Familiarity with Buildertrend or a similar construction management platform preferred
• Experience reading residential construction plans and specifications preferred
• Customer experience or homeowner relations background preferred
• Experience working with scheduling, selections, purchasing, or construction operations teams preferred

Required Skills

• Exceptional verbal and written communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities and a high volume of homeowner interactions
• Strong problem solving and research skills

What Success Looks Like
The successful candidate will:

• Communicate proactively and consistently with homeowners
• Build trust through responsiveness, professionalism, and accuracy
• Navigate difficult conversations with composure and empathy
• Quickly learn how to locate information across plans, schedules, specifications, and selections
• Maintain positive homeowner relationships during one of the largest investments customers will make
• Balance customer advocacy with company processes and operational requirements
• Represent the company professionally while reinforcing a one team culture
• Organized and detail oriented
• Calm under pressure
• Thick skinned and resilient
• Curious and resourceful
• Team oriented
• Process minded
• Self directed and accountable

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Occasional visits to active job sites for homeowner walkthroughs and milestones, including walking on uneven ground
• Ability to occasionally lift and carry up to 25 pounds
• Reliable attendance during scheduled office hours

Compensation and Benefits

• $50,000.00 to $60,000.00 per year, based on experience
• Full time, Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time
• Health, dental, vision, and life insurance