Homeowner and Build Communications Coordinator

BC Stone Homes; Auburn (AL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Job summary

BC Stone Homes, LLC in Auburn, Alabama is seeking a Homeowner and Build Communications Coordinator to guide homeowners through the construction journey, providing updates, answering questions, celebrating milestones, and ensuring a smooth contract-to-keys experience.

The role emphasizes proactive communication, relationship-building, and strong organizational skills to manage timelines and coordinate with internal teams for an exceptional homeowner experience.

Qualifications

• Three or more years of customer service, customer success, communications, project coordination, construction administration, or related experience required.
• Proficiency with Microsoft Office, CRM systems, and project management software
• Residential construction or homebuilding experience preferred
• Experience reading residential construction plans and specifications preferred
• Customer experience or homeowner relations background preferred
• Experience working with scheduling, selections, purchasing, or construction operations teams preferred
• Exceptional verbal and written communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities and a high volume of homeowner interactions
• Strong problem solving and research skills

Responsibilities

• Serve as the homeowner’s primary point of contact during construction
• Provide weekly updates to homeowners, set clear expectations, and address concerns promptly
• Answer homeowner questions about plans, selections, inspections, and timelines
• Coordinate homeowner onboarding, milestone updates, walkthroughs, and closing handoffs
• Maintain accurate communication records and ensure consistent messaging across the team
• Partner with internal teams to resolve issues and improve the homeowner experience
• Balance customer advocacy with company processes and operational requirements
• Represent the company professionally while reinforcing a one team culture

Skills

Communication

Organization

Time management

Multitasking

Problem solving

Customer focus

Tools

Microsoft Office

CRM systems

Project management software

Buildertrend

Job description

About the Role:

Building a home is more than a construction project; it is the realization of a family’s dream. Along the way, homeowners want to feel informed, supported, and confident that their home is progressing as expected. As the Homeowner and Build Communications Coordinator, you will guide homeowners through the building journey, providing regular updates, answering questions, celebrating milestones, and helping create an exceptional experience from the day they sign their contract until the day they receive their keys.

The ideal candidate combines warmth, organization, and initiative. Your ability to build relationships, communicate clearly, and bring peace of mind to homeowners will be just as important as your ability to manage details and understand timelines. This position is based in our Auburn, Alabama office and reports to the Director of Build Experience.

Key Responsibilities

• Serve as the homeowner’s primary point of contact during construction
• Provide weekly updates to homeowners, set clear expectations, and address concerns promptly
• Answer homeowner questions about plans, selections, inspections, and timelines
• Coordinate homeowner onboarding, milestone updates, walkthroughs, and closing handoffs
• Maintain accurate communication records and ensure consistent messaging across the team
• Partner with internal teams to resolve issues and improve the homeowner experience

Qualifications

• Three or more years of customer service, customer success, communications, project coordination, construction administration, or related experience required
• Proficiency with Microsoft Office, CRM systems, and project management software
• Comfortable learning technical construction terminology and documentation
• Residential construction or homebuilding experience preferred
• Familiarity with Buildertrend or a similar construction management platform preferred
• Experience reading residential construction plans and specifications preferred
• Customer experience or homeowner relations background preferred
• Experience working with scheduling, selections, purchasing, or construction operations teams preferred

Required Skills

• Exceptional verbal and written communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities and a high volume of homeowner interactions
• Strong problem solving and research skills

What Success Looks Like
The successful candidate will:

• Communicate proactively and consistently with homeowners
• Build trust through responsiveness, professionalism, and accuracy
• Navigate difficult conversations with composure and empathy
• Quickly learn how to locate information across plans, schedules, specifications, and selections
• Maintain positive homeowner relationships during one of the largest investments customers will make
• Balance customer advocacy with company processes and operational requirements
• Represent the company professionally while reinforcing a one team culture

Key Traits

• Organized and detail oriented
• Calm under pressure
• Customer focused
• Thick skinned and resilient
• Curious and resourceful
• Team oriented
• Strong communicator
• Process minded
• Self directed and accountable

Physical Requirements

• Ability to sit and work at a computer for extended periods
• Occasional visits to active job sites for homeowner walkthroughs and milestones, including walking on uneven ground
• Ability to occasionally lift and carry up to 25 poundsReliable attendance during scheduled office hours

Compensation and Benefits

• $50,000.00 to $60,000.00 per year, based on experience
• Full time, Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time
• Health, dental, vision, and life insurance
• 401(k) with a 4% company match
• Paid time off