Homeless Services System Navigator

Special Service for Groups, Inc.; Los Angeles (CA); On-site; USD 33,000 - 43,000; Full time

Job summary

Special Service for Groups, Inc. (SSG) seeks a System Navigator to support the Homeless Outreach Program Integrated Care System (HOPICS) by coordinating case management and system navigation for homeless individuals and their families in Los Angeles.

The role involves assisting clients with housing linkages, benefits, and service referrals, completing CES surveys, and maintaining HMIS records. Evening and weekend hours may be required, with funding-dependent continuation.

Qualifications

• More than one year of case management experience.
• Basic knowledge of HMIS, Microsoft Word, Excel, and Internet.
• Bilingual English/Spanish required.
• Valid California Driver's License and Car Insurance.
• Ability to concise documentation and effective written/spoken communication.
• TB test, CPR and First Aid certification may be required.

Responsibilities

• Assist clients in obtaining services including housing, benefits, and health resources.
• Complete CES surveys and support LA-HAT process for homeless clients.
• Coordinate intake assessments and referrals; maintain client records.
• Provide crisis intervention and case management to link clients with needed services.
• Maintain HIPAA-compliant documentation and HMIS data quality.
• Attend mandatory program meetings and trainings; participate in outreach efforts.

Skills

Case management

HMIS

Microsoft Word

Excel

Internet

Bilingual English/Spanish

Tools

Driver's license

Job description

Special Service for Groups, Inc. (SSG) seeks a System Navigator to support the Homeless Outreach Program Integrated Care System (HOPICS) by coordinating case management and system navigation for homeless individuals and their families in Los Angeles.

The role involves assisting clients with housing linkages, benefits, and service referrals, completing CES surveys, and maintaining HMIS records. Evening and weekend hours may be required, with funding-dependent continuation.