HomeCare Scheduler

Synergy HomeCare; Knoxville (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO

Health, dental, and vision insurance

Teladoc

Major holidays off

9–5 schedule (Mon–Fri)

Job summary

SYNERGY HomeCare in Knoxville is seeking an experienced Scheduling Coordinator to manage caregiver and client calendars, ensuring full coverage and dependable care.

The role requires coordinating high-volume schedules, communicating changes promptly, and building strong relationships with caregivers and clients. Starting pay is $20/hour plus commission, negotiable based on experience, with PTO and health benefits.

Qualifications

• Previous professional scheduling experience is REQUIRED.
• High-volume scheduling experience strongly preferred.
• Home care, healthcare, staffing, or other workforce scheduling experience preferred.
• High school diploma or equivalent required.
• Ability to manage a fast-paced schedule with frequent changes and competing priorities.
• Strong organizational and time-management skills.
• Excellent communication and customer service skills.
• Strong attention to detail and follow-through.
• Confident problem-solving skills, especially when handling call-offs and last-minute changes.
• Self-motivated, dependable, and able to work independently while contributing to a team.

Responsibilities

• Coordinate and maintain caregiver and client schedules.
• Manage a high volume of scheduling needs, changes, call-offs, and coverage requests.
• Match caregivers with clients based on availability, location, skills, personality, and client needs.
• Communicate schedule changes promptly with caregivers, clients, and office staff.
• Maintain accurate caregiver availability, requested time off, vacations, and sick time.
• Follow up with newly hired caregivers and explain scheduling expectations and processes.
• Build strong professional relationships with caregivers and clients.
• Quickly problem-solve scheduling conflicts and last-minute coverage needs.
• Maintain accurate scheduling documentation and records.
• Work closely with management to achieve staffing, scheduling, and client service goals.

Skills

Scheduling

High-volume scheduling

Customer service

Communication

Education

High school diploma or equivalent

Job description

Scheduling Coordinator – SYNERGY HomeCare

Location: North Knoxville – Callahan Drive Exit
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Starting Pay: $20/hour plus commission, negotiable based on experience

Experience the SYNERGY HomeCare difference! We are united by one purpose: bringing wholehearted, life-energizing care to as many people as possible, on their terms and in their own homes.

We are seeking an experienced, organized, and dependable Scheduling Coordinator to join our fast-paced team. This position plays a critical role in coordinating caregiver schedules, maintaining client coverage, and ensuring our clients receive consistent and dependable care.

Compensation & Benefits

• Starting pay of $20/hour, negotiable based on experience
• If starting at $20/hour, performance and compensation review after 90 days
• Commission structure eligibility after 120 days, based on performance and established KPIs
• Paid Time Off (PTO)
• Medical, dental, and vision insurance offered
• FREE Teladoc
• Major holidays off
• Monday–Friday, 9:00 AM–5:00 PM schedule
• Opportunity for continued growth based on performance

Primary Responsibilities

• Coordinate and maintain caregiver and client schedules
• Manage a high volume of scheduling needs, changes, call-offs, and coverage requests
• Match caregivers with clients based on availability, location, skills, personality, and client needs
• Communicate schedule changes promptly with caregivers, clients, and office staff
• Maintain accurate caregiver availability, requested time off, vacations, and sick time
• Follow up with newly hired caregivers and explain scheduling expectations and processes
• Build strong professional relationships with caregivers and clients
• Quickly problem-solve scheduling conflicts and last-minute coverage needs
• Maintain accurate scheduling documentation and records
• Work closely with management to achieve staffing, scheduling, and client service goals

On-Call Expectations

After 120 days of employment and completion of training, this position will participate in one evening of on-call coverage as assigned.

Required Qualifications

• Previous professional scheduling experience is REQUIRED
• High-volume scheduling experience is strongly preferred
• Home care, healthcare, staffing, or other workforce scheduling experience preferred
• High school diploma or equivalent required
• Ability to manage a fast-paced schedule with frequent changes and competing priorities
• Strong organizational and time-management skills
• Excellent communication and customer service skills
• Strong attention to detail and follow-through
• Confident problem-solving skills, especially when handling call-offs and last-minute changes
• Self-motivated, dependable, and able to work independently while contributing to a team

Who We’re Looking For

This is not an entry-level scheduling position. We are looking for someone who is already comfortable managing schedules, handling frequent changes, communicating with multiple people, and finding solutions quickly.

If you thrive in a high-volume, fast-paced environment, enjoy building relationships, and take pride in keeping schedules organized and fully staffed, we would love to hear from you.