Homecare Consultant/Marketer

Personal Touch Home Care; Fort Thomas, Newport (KY, KY); On-site; USD 65,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid time off

Life insurance

Mileage reimbursement

Professional growth and development

Employee assistance program

Perks program

Job summary

Personal-Touch Home Care is seeking a Home Care Consultant, Sales & Marketing to drive B2B referrals and expand patient care services. You will collaborate with referral sources and implement strategies to meet organizational targets under the Senior VP of Business Development.

The role emphasizes relationship-building, market development, and presenting new programs to facilities and physician offices, with a focus on growth and customer service excellence.

Qualifications

• Bachelor's degree or equivalent work experience in healthcare/marketing
• Strong customer service and relationship-building skills
• Ability to manage multiple priorities and follow-up diligently

Responsibilities

• Builds new and expands relationships with business-to-business customers to drive growth and cross-sell Personal-Touch.
• Provides day-to-day home health care consulting support through contact with facility staff.
• Identifies opportunities and participates in strategy development to meet sales targets.
• Develops annual account plans and updates profiles as needed.
• Prepares and delivers presentations for new programs to facility staff and physician offices.

Skills

Customer service excellence

Relationship building

Negotiation skills

Communication skills

Time management

Education

Bachelor's degree in Health Care Administration, Marketing, Nursing or related discipline

Job description

About Us:

With over 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care and is a leading national home care agency. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. We are currently seeking compassionate and skilled professionals to join our team and continue our legacy of providing personalized and attentive care to patients in the comfort of their own home.

Why Choose Us:

At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

JOB SUMMARY:

As a Home Care Consultant, Sales & Marketing you will provide leads business to business customer solutions through sales, implementation, account management and home health care services. This position will support the achievement of organizational strategies and targets. Collaborates with the referral sources to generate referrals to Personal-Touch Home Care. Ensuring PTHC meets the needs of the referral sources and works under the general direction of Senior VP of Business Development.

RESPONSIBILITIES:

• Builds new and expands current PTHC relationships with business-to-business customers that result in win/win business growth opportunities and effectively cross sell (as appropriate) all Personal-Touch .
• Provides day-to-day home health care consulting services support through continual contact with facility staff and/or physician/physician office staff.
• Identifies opportunities and participates in strategy development of new and/or enhanced business development opportunities designed to meet/exceed sales targets and support customers needs.
• Defines referral sources and identifies key opportunities to partner with new and existing customers that meet mutual goals
• Develops annual account plans; re-assess account plans throughout the year to monitor progress against goal and the execution of account strategies. Updates account profiles, plans as needed.
• Prepares and delivers presentations for new and enhanced programs and services to facility staff; physician offices and staff; and oversees implementation activities linked to such programs and services.
• Partner with facility staff and/or physicians or physicians office staff to address and problem resolve issues.
• Communicates with Operational Staff as necessary related to capacity constraints, complaint resolution, ability to accept cases, clinical initiatives, teamwork building, customer inquiries as required to hit organizational goals.
• Complete and submit weekly log of activities used to reach target.
• Participates in special projects and performs other duties as assigned.

QUALIFICATIONS:

• Bachelor's Degree in Health Care Administration, Marketing, Nursing or related discipline or equivalent work experience required.
• Minimum of 2 years of management, marketing or sales experience required, preferably in health care, nursing, social services, or related discipline.
• Ability to negotiate win/win outcomes and demonstrates exceptional customer service skills.
• Strong detail-oriented and follow-up skills, as well as the ability to manage multiple priorities.
• Knowledge of health plans, Medicare, Medicaid, related to overall home health benefits.

Job Type: Full-time

Pay: $65,000.00-$69,000.00 per year