Homebuyer Experience & Upgrades Coordinator

SealPros, Inc.; Sioux Falls, Northern (SD, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision insurance

401(k) with match

Time off with PTO

Life insurance

Job summary

Nielson Construction seeks a Client Experience Specialist to own post-sale customer experience from agreement to warranty expiration. You’ll coordinate with buyers, Sales, and Operations, guide upgrades, and ensure commitments are documented and completed for on-time closings.

You will support homeowners during the warranty period, respond to questions, coordinate service requests, and help improve processes. This is an on-site role in Harrisburg, SD with occasional site visits.

Qualifications

• 3–5 years in customer experience or related client-facing roles.
• Strong communication, relationship-building, organization, and follow-through.
• Ability to manage multiple buyers, requests, deadlines, and priorities.
• Comfort with pricing, options, specifications, and change orders.
• Proficiency with spreadsheets and CRM software; ability to learn new systems.

Responsibilities

• Serve as the primary post-sale contact for homebuyers, Operations, and Sales teams through closing.
• Guide buyers through optional upgrades, and add-ons, including pricing and schedule impacts.
• Respond promptly and professionally to customer questions, concerns, and service needs.
• Support homeowners throughout the home warranty period, helping them understand the process, expectations, and next steps.
• Receive, document, and coordinate warranty concerns and service requests through resolution.
• Work with Construction Operations, Service Operations, subcontractors, manufacturers, vendors, and other partners to address customer concerns.
• Coordinate inspections, repairs, scheduling, and follow-up while keeping homeowners informed of progress.
• Escalate significant or unresolved concerns and help identify recurring issues that may indicate opportunities to improve construction quality or processes.
• Coordinate customer requests and commitments with Sales, Operations, vendors, and other internal partners.
• Manage the customer-facing change-order process, including feasibility, pricing, buyer approval, and communication.
• Maintain clear documentation and tracking of customer selections, requests, commitments, and approved changes.
• Help ensure customer commitments and outstanding items are completed before closing.
• Maintain accurate information in company CRM, project-management, and business systems.
• Support continuous improvement and standardization of the post-sale customer experience.

Skills

Customer experience

Communication

Organization

CRM

Prioritization

Tools

CRM software

Spreadsheets

Job description

Nielson Construction seeks a Client Experience Specialist to own post-sale customer experience from agreement to warranty expiration. You’ll coordinate with buyers, Sales, and Operations, guide upgrades, and ensure commitments are documented and completed for on-time closings.

You will support homeowners during the warranty period, respond to questions, coordinate service requests, and help improve processes. This is an on-site role in Harrisburg, SD with occasional site visits.