Homebuyer Concierge

Lennar; Charleston (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Robust health insurance plans

401(k) Retirement Plan with company match

Paid Parental Leave

Education Assistance Program

Up to three weeks of vacation annually

Job summary

Lennar is seeking a Homebuyer Concierge in Charleston, SC to guide homebuyers post-purchase agreement through construction and closing. This role involves coordinating communication between buyers and various departments, ensuring transactions run smoothly.

The ideal candidate will have 2-3 years of experience in real estate or homebuilding, possess strong communication and organizational skills, and be proficient in Salesforce and CRM software.

Competitive benefits package includes robust health insurance, a 401(k) plan, and generous vacation policies.

Qualifications

• Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field.
• Ability to effectively manage multiple tasks and deadlines in a fast-paced environment.
• Self-motivated with a proactive approach to customer engagement.

Responsibilities

• Serve as the buyer’s point of contact from execution of Purchase Agreement through construction and closing.
• Drive backlog management by proactively reaching out to homebuyers.
• Ensure all sales files and documents are complete and compliant.

Skills

Strong communication skills

Organizational skills

Customer service skills

Proficiency in Microsoft Office

Salesforce experience

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Salesforce

Job description

About Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Job Overview

The Homebuyer Concierge serves as the primary point of contact for homebuyers after a Purchase Agreement has been executed, guiding them through the construction and closing process. This role ensures a smooth transaction by coordinating communication between the buyer and various Lennar departments while maintaining exceptional customer service.

Responsibilities

• Serve as the buyer’s point of contact from the execution of the Purchase Agreement through construction and closing.
• Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow.
• Set clear and concise expectations with homebuyers, providing timely updates on the status of their build while addressing any questions or concerns.
• Coordinate introductions and meetings between homebuyers and key departments, including Mortgage, Title, Construction, Sales, and Closing.
• Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings.
• Facilitate and track all Salesforce Purchase Agreement milestones.
• Conditional Loan Approval.
• Schedule Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer.
• Track milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.
• Coordinate document signing to ensure an on-time closing.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field.
• Strong communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and CRM software; Salesforce experience preferred.
• Ability to effectively manage multiple tasks and deadlines in a fast‑paced environment.
• Self‑motivated with a proactive approach to customer engagement.

Physical & Site Requirements

Regular, in‑person attendance at company communities, job sites and offices during regular work hours is an essential function. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Job may require occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

Equal Opportunity Employer

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Benefits

• Robust health insurance plans, including Medical, Dental, and Vision coverage.
• 401(k) Retirement Plan with $1 for $1 Company Match up to 5%.
• Paid Parental Leave and an Associate Assistance Plan.
• Education Assistance Program and up to $30,000 in Adoption Assistance.
• Up to three weeks of vacation annually, plus generous Holiday, Sick Leave, and Personal Day policies.
• New Hire Referral Bonus Program, significant Home Purchase Discounts, and other unique opportunities.