Home-Visit Client Services Coordinator

Meals-On-Wheels-SAN-Antoni; San Antonio (TX); On-site; USD 40,000 - 44,000; Full time

Job summary

Meals on Wheels San Antonio is seeking a full-time coordinator to assess client eligibility for home-delivered meals. The role requires travel to clients’ homes using a personal vehicle and coordination with the Client Services team to manage assessments and documentation.

The ideal candidate will have a four-year degree, strong English/Spanish communication, and the ability to manage multiple tasks with attention to confidentiality and deadlines.

Qualifications

• Bachelor’s degree preferred.
• Bilingual (English/Spanish) preferred but not required.
• Good communication skills in verbal and written.
• Good time management and map reading skills.
• Excellent office administration skills with advanced knowledge of Microsoft Office programs.
• Must have reliable, personal vehicle and a valid Driver’s License, good driving record, and applicable insurance coverage required by the company policy.
• Team player with the ability to work independently.
• Commitment to our mission of serving our seniors, each other, and our community to promote the dignity and independence of our clients and their needs.

Responsibilities

• Assess and re-assess clients for program eligibility as dictated by the government standards and organization policy. Use own vehicle to travel to the applicants’ and clients’ homes to complete assessments.
• Maintain all aspects of the client’s files; completing assessment and related paperwork, follow-up on required documents or information needed and making updates to clients’ files in a timely manner.
• Schedule appointments by prioritizing clients based on need and date of referral, completing an adequate number of assessments within the designated time, and keeping a daily log of home visits and mileage.
• Refer clients to other Meals on Wheels San Antonio programs when appropriate and giving clients the opportunity to make a financial contribution towards the cost of their meals as required by OAA.
• Communicate with clients and family/support systems on any issues that may arise with the clients’ condition, program status or referral(s) made within organization confidentiality policies.
• Coordinate with coworkers to ensure all assessments are completed in a timely manner. Share duties with other coordinators such as client filing and data entry, as needed.
• Appropriately screen incoming referral calls for program eligibility and make referrals on the clients’ behalf.
• Achieve and maintain a minimum of three (3) percent client-based donations.
• Assist with meal delivery when needed.
• Other duties as assigned by management.

Skills

Bilingual English/Spanish

Communication skills

Time management

Map reading

Team player

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Meals on Wheels San Antonio is seeking a full-time coordinator to assess client eligibility for home-delivered meals. The role requires travel to clients’ homes using a personal vehicle and coordination with the Client Services team to manage assessments and documentation.

The ideal candidate will have a four-year degree, strong English/Spanish communication, and the ability to manage multiple tasks with attention to confidentiality and deadlines.