Customer Care Specialist — Booking & Support

Champion-Ac; Bulverde (TX); On-site; USD 25,485 - 34,440; Full time

Job summary

Champion Home Services in Bulverde, TX is hiring a Customer Service Representative to join a fast-growing, local team. This full-time role focuses on inbound calls, appointment bookings, and maintaining accurate customer profiles to support scheduling and service delivery.

You will handle texts and chats, provide ETA information, and help promote services while upholding high standards of integrity and teamwork in a busy environment.

Qualifications

• Previous customer service or call center experience.
• Strong attention to details.
• Conscientious team player.
• Honesty, integrity, and a good attitude.
• Clear background check and drug screen.
• Industry and ServiceTitan experience preferred.

Responsibilities

• Handle inbound customer service calls including booking appointments.
• Understand general priority booking knowledge.
• Provide tech ETA.
• Deescalate customer concerns.
• Understand field availability for effective booking.
• Handle text and chat engagements with customers.
• Call on customer list to offer promotions.
• Create and update customer profiles.

Skills

Customer service experience

Attention to detail

Team player

Integrity

Tools

ServiceTitan

Job description

Champion Home Services in Bulverde, TX is hiring a Customer Service Representative to join a fast-growing, local team. This full-time role focuses on inbound calls, appointment bookings, and maintaining accurate customer profiles to support scheduling and service delivery.

You will handle texts and chats, provide ETA information, and help promote services while upholding high standards of integrity and teamwork in a busy environment.