Customer Service Representative

Rosenberg Plumbing & Air; San Antonio (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

IRA with company match

Paid time off

7 paid holidays

Birthday off

Monday-Friday schedule

Ongoing training and advancement

Job summary

Rosenberg Indoor Comfort, LLC in San Antonio, TX is hiring a full-time Customer Service Representative to join our office team. You’ll be the first point of contact for customers, handling calls, scheduling, and service-related inquiries with a friendly, professional demeanor.

This role offers a competitive starting wage of $15.00 per hour, comprehensive benefits, and opportunities for growth within a growing, family-owned company that values honest, high-quality service and a positive work-life

Qualifications

• At least one year of customer service, administrative, or service industry experience.
• Previous experience with ServiceTitan is preferred but not required.
• Strong phone etiquette with a friendly, professional speaking voice.
• Excellent listening, communication, and customer service skills.
• Ability to multitask, prioritize work, and stay organized.
• Strong attention to detail and accurate data entry skills.
• Comfortable learning new software and technology.
• Dependable, self-motivated, and eager to learn.
• Team-oriented with a willingness to assist wherever needed.
• Knowledge of San Antonio and surrounding areas is a plus.
• Ability to remain seated at a desk for extended periods while working on a computer and handling phone calls.

Responsibilities

• Answering incoming phone calls with professionalism and enthusiasm.
• Responding to customer inquiries and service requests by phone and email.
• Entering service requests and maintaining customer information in ServiceTitan.
• Processing credit card payments.
• Printing and mailing work orders for customers who do not receive email.
• Assisting with bulk email communications and marketing campaigns.
• Promoting and selling Preventative Service Agreements (PSAs).
• Converting marketing and Google Ads calls into scheduled service appointments.
• Providing backup support for dispatch during lunch breaks, vacations, or as needed.
• Mailing and following up on residential maintenance agreement renewals.
• Assisting with additional office and dispatch tasks to support daily operations.

Skills

Strong phone etiquette

Excellent listening

Customer service skills

Multitask

Data entry

Dependable

Team-oriented

Willing to learn

Knowledge of San Antonio area

Professional communication

Tools

ServiceTitan

Job description

Rosenberg Indoor Comfort, LLC of San Antonio, TX is looking to hire a full-time Customer Service Representative to join our office team. Are you a customer service professional who enjoys helping people, staying organized, and working in a fast-paced environment? Are you looking for an opportunity with an established, growing company where you can build a long-term career? If so, we'd love to hear from you!

This Customer Service Representative position offers a competitive starting wage of $15.00 per hour with opportunities for growth based on performance and experience. We also offer an excellent benefits package that includes:

• Medical, dental, vision, short-term disability, and long-term disability insurance
• IRA with up to a 3% company match
• Paid time off (40 hours after your first year and 80 hours after your second year)
• Seven paid holidays
• Your birthday off
• Monday-Friday schedule with a great work-life balance
• Ongoing training and opportunities for advancement

ABOUT ROSENBERG INDOOR COMFORT

Founded in 2003, we are a family-owned company that is dedicated to providing high-quality residential and commercial HVAC services in and around the San Antonio, TX area. Our family's philosophy has always been to provide honest and quality work for all of our clients. We never take shortcuts. We do it right the first time! For providing excellent service, we were just awarded National Contractor of the Year by ACCA!

Our family of happy employees is passionate about working hard to provide the best customer service experience possible. We appreciate and acknowledge their hard work. Our employees are our #1 asset and our customers are #2 which comes full circle in employees who care. Our employees tend to stay with us for a long time. So, if you need a reliable place to work, we are just that. We are proud to offer nice promotions, great benefits, ongoing training and education, room for growth, and an organized but fun and relaxed environment to work in.

A Day in the Life

As our Customer Service Representative, you'll be the first point of contact for our customers and play an important role in delivering an outstanding customer experience. Whether you're answering phones, scheduling service, assisting the dispatch team, or helping customers with maintenance agreements, you'll keep our office running smoothly while supporting our technicians and customers.

Your responsibilities may include:

• Answering incoming phone calls with professionalism and enthusiasm.
• Responding to customer inquiries and service requests by phone and email.
• Entering service requests and maintaining customer information in ServiceTitan.
• Processing credit card payments.
• Printing and mailing work orders for customers who do not receive email.
• Assisting with bulk email communications and marketing campaigns.
• Promoting and selling Preventative Service Agreements (PSAs).
• Converting marketing and Google Ads calls into scheduled service appointments.
• Providing backup support for dispatch during lunch breaks, vacations, or as needed.
• Mailing and following up on residential maintenance agreement renewals.
• Assisting with additional office and dispatch tasks to support daily operations.

Every day is a little different, making this an excellent opportunity for someone who enjoys variety, stays organized, and takes pride in providing exceptional customer service.

What We're Looking For

We're looking for someone who enjoys helping people, works well in a fast-paced office, and takes initiative to get the job done.

Preferred qualifications include:

• At least one year of customer service, administrative, or service industry experience.
• Previous experience with ServiceTitan is preferred but not required.
• Strong phone etiquette with a friendly, professional speaking voice.
• Excellent listening, communication, and customer service skills.
• Ability to multitask, prioritize work, and stay organized.
• Strong attention to detail and accurate data entry skills.
• Comfortable learning new software and technology.
• Dependable, self-motivated, and eager to learn.
• Team-oriented with a willingness to assist wherever needed.
• Knowledge of San Antonio and the surrounding areas is a plus.
• Ability to remain seated at a desk for extended periods while working on a computer and handling phone calls.

Schedule

This is a full-time, Monday-Friday office position with typical business hours, giving you evenings and weekends to enjoy your personal time.

Ready to Join Our Team?

We know your time is valuable, which is why we've made our application process quick and mobile-friendly. If you're ready to build a rewarding career with a company that values its employees and provides opportunities for growth, we'd love to hear from you.