Digital CX Specialist — Book Appointments & Help Online

Morris-Jenkins Co.; United States, Northern America, Americas; Hybrid; USD 43,000 - 60,000; Full time

Benefits offered by this job

Rotational weekend hours

Flexible schedule

Job summary

Morris-Jenkins Co. is hiring an eSupport Specialist to handle chats, texts, and emails, guiding customers to schedule appointments and follow up on opportunities. You’ll engage online, respond to reviews, and collaborate with multiple departments to improve the customer experience.

The role emphasizes proactive communication, multitasking, and tech-savviness, with shifts that may include afternoon/evening hours and a focus on delivering friendly, helpful service.

Qualifications

• High School Diploma or GED required
• Bachelor’s degree in a related field preferred
• Experience in digital customer support or sales helpful
• Strong written and verbal English communication
• Ability to manage multiple conversations simultaneously
• Tech-savvy and quick learner

Responsibilities

• Support customers via chats, texts, and emails and guide them to the next step
• Convert digital conversations into booked appointments
• Follow up on opportunities and create new ones
• Engage with customers online and respond to reviews
• Collaborate with marketing, contact center, dispatch, operations, and service teams
• Balance service with action to book appointments

Skills

Communication

Multitasking

Problem solving

Proactive

Customer service

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Word

Excel

PowerPoint

Windows OS

Job description

Morris-Jenkins Co. is hiring an eSupport Specialist to handle chats, texts, and emails, guiding customers to schedule appointments and follow up on opportunities. You’ll engage online, respond to reviews, and collaborate with multiple departments to improve the customer experience.

The role emphasizes proactive communication, multitasking, and tech-savviness, with shifts that may include afternoon/evening hours and a focus on delivering friendly, helpful service.