Home Service Supervisor

Airtron Heating & Air Conditioning; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Airtron Heating & Air Conditioning in Austin, TX is seeking a Home Service Supervisor to lead a team of service technicians, drive excellent customer service, and uphold safety and quality standards on every job.

This leadership role focuses on coaching, scheduling, process improvements, and ensuring timely, professional field service while maintaining compliance with company policies. Travel to job sites is required and candidates should be able to manage a fast-paced environment.

Qualifications

• 5+ years HVAC or field service experience.
• 3+ years leadership of field teams.
• Proficiency with Microsoft Office.

Responsibilities

• Lead, coach, and develop a high-performing team of service technicians.
• Foster a customer-first culture focused on professionalism, responsiveness, and quality.
• Ensure safe, efficient, and productive day-to-day service operations.
• Support technicians in resolving customer concerns and delivering exceptional service.
• Monitor service quality, customer feedback, and operational performance.
• Coordinate staffing, scheduling, materials, and resources to meet customer needs.
• Ensure compliance with safety standards, company policies, and operational procedures.
• Recruit, train, and retain top talent.
• Identify opportunities to improve processes, efficiency, and the customer experience.
• Protect company assets, including vehicles, tools, equipment, and inventory.

Skills

HVAC experience

Leadership

Customer service

Communication

Office software

Tools

Microsoft Office

Job description

If you're a people-focused leader who thrives on developing teams, solving customer challenges, and delivering exceptional service, Airtron wants to hear from you. Join us as a Home Service Supervisor and help create outstanding experiences for our customers while leading a team committed to safety, quality, and excellence.

What You'll Do

• Lead, coach, and develop a high-performing team of service technicians.
• Foster a customer-first culture focused on professionalism, responsiveness, and quality.
• Ensure safe, efficient, and productive day-to-day service operations.
• Support technicians in resolving customer concerns and delivering exceptional service.
• Monitor service quality, customer feedback, and operational performance.
• Coordinate staffing, scheduling, materials, and resources to meet customer needs.
• Ensure compliance with safety standards, company policies, and operational procedures.
• Recruit, train, and retain top talent.
• Identify opportunities to improve processes, efficiency, and the customer experience.
• Protect company assets, including vehicles, tools, equipment, and inventory.

Minimum Qualifications

• 5+ years of HVAC, field service, or related industry experience.
• 3+ years of leadership experience managing field teams.
• Strong customer service and team development skills.
• Excellent communication, organization, and problem-solving abilities.
• Proficiency with Microsoft Office applications.

Preferred Qualifications:

• Prior experience as a HVAC Sales and Service Supervisor

Working Conditions:

• Open office environment
• Fast-paced environment
• Travel by vehicle to and from work locations
• Occasional exposure to customer homes as needed
• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements:

• Must be able to lift/move up to 20 pounds frequently
• Must be able to drive and operate a motorized passenger vehicle
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools