Home Retention & Foreclosure Solutions Specialist

TDECU; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Texas Dow Employees Credit Union in Houston seeks a Foreclosure Specialist to assist members through difficult times and coordinate options that may retain homeownership where possible.

The role requires in-depth knowledge of foreclosure processes, real estate transactions, and strong negotiation and communication skills to work with members and foreclosure attorneys. A related collections background is highly valued.

Qualifications

• High school diploma or GED required.
• Associates degree preferred or equivalent mix of education and collections experience.
• Two to three years of collections/loan resolutions experience, customer service, or sales experience is highly preferred.

Responsibilities

• Develop viable solutions with member to keep them in their homes.
• Serve as the main point of contact for foreclosure attorney.
• Manage foreclosure case timeline in accordance with TDECU policy.
• Manage assignments of foreclosed property to realtor and all required property maintenance.
• Review real estate contracts and present offers to senior management.
• Review foreclosure invoices for accuracy and payment.
• Manage assignments of foreclosed property sent to attorney and all invoices received.
• Produce daily, weekly, and monthly reporting required for loan resolutions, senior leadership, finance department, and government agencies.
• Work with member for completion of loss mitigation packet to determine deferment, forbearance, or appropriate workout options.
• Perform document processing and workflow in system of record; PMI delinquent account reporting and claim processing.

Skills

Foreclosure knowledge

Negotiation

Active listening

Telephone manners

De-escalation

Tech proficiency

Education

High school diploma or GED

Associates degree preferred

Job description

Texas Dow Employees Credit Union in Houston seeks a Foreclosure Specialist to assist members through difficult times and coordinate options that may retain homeownership where possible.

The role requires in-depth knowledge of foreclosure processes, real estate transactions, and strong negotiation and communication skills to work with members and foreclosure attorneys. A related collections background is highly valued.