Home Preservation Coordinator

Milwaukee Habitat for Humanity; Milwaukee (WI); On-site; USD 28,000 - 30,000; Full time

Job summary

Milwaukee Habitat for Humanity seeks a Home Preservation Coordinator to support Housing Preservation programs. You will manage homeowner applications, documentation, scheduling, and homeowner communications, collaborating with Construction, Family Services, and partner agencies to ensure a smooth homeowner experience.

The role emphasizes strong customer service, data management, and coordination of logistics, volunteers, and partners to advance safe, decent, and affordable housing in Milwaukee.

Qualifications

• Associate degree preferred; experience working with homeowners or social services strongly considered.
• 1–3 years experience in customer service, case coordination, construction administration, or nonprofit program support.

Responsibilities

• Process homeowner intake, data entry, and eligibility documentation.
• Maintain organized files for homeowner cases and track program participation.
• Prepare reports for grants, audits, and compliance reviews.
• Coordinate scheduling, communications, and site visits with staff, contractors, and volunteers.
• Support AmeriCorps, volunteers, and interns assigned to Housing Preservation work.

Skills

Customer service

Case coordination

Construction administration

Nonprofit program support

Education

Associate degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Title: Home Preservation Coordinator

Department: Family Services

Reports To: Home Preservation Manager

Direct Reports: None

Classification: Full-time, $20.00 - $22.00 Hourly, Non-Exempt, M-F

Mission & Vision: Seeking to put God’s love into action, Milwaukee Habitat for Humanity brings people together to build homes, communities and hope. Our vision is a world where everyone has a decent place to live.

Position Overview: The Housing Preservation Coordinator provides direct operational and administrative support for Milwaukee Habitat’s Housing Preservation programs. This role manages homeowner application processing, documentation, scheduling support, homeowner communication, and coordination with Construction, Family Services, and partner agencies. This position is highly customer-focused and is responsible for ensuring a smooth experience for homeowners while supporting efficient program operations.

Job Tasks and Responsibilities

Homeowner Intake & Application Processing

• Manage application intake, data entry, and eligibility documentation.
• Communicate with applicants regarding missing documents, next steps, and timelines.
• Serve as a primary point of contact for homeowner questions and program inquiries.

Homeowner Communication & Support

• Conduct homeowner surveys, outreach calls, and follow-ups throughout the repair process.
• Support warranty coordination and documentation of punch-list items.
• Maintain consistent, proactive communication regarding scheduling, expectations, and next steps.
• Schedule home visits and site assessments for staff and contractors.
• Support permit submission, inspection scheduling, and construction coordination tasks.
• Assist with daily or weekly logistics coordination (materials, contractors, volunteer alignment) as assigned.
• Support the Family Services Committees by preparing agendas, notes, and follow-up materials.
• Perform other duties and responsibilities as may be required.

Project Coordination & Logistics

Documentation , Reporting & Recordkeeping

• Maintain organized digital and physical files for all homeowner cases.
• Track program participation, workshop attendance, and post-repair outcomes.
• Prepare reports and documentation required for grants, audits, and compliance reviews.
• Represent MHFH at community events to promote Housing Preservation programs.
• Actively participate in neighborhood meetings and share community resources with homeowners.
• Provide homeowners with referrals to community services, safety programs, and neighborhood supports.
• Support AmeriCorps, volunteers, and interns assigned to Housing Preservation work.
• Assist with drafting program materials, communications, and policy updates.

Community & Agency Coordination

Team & Administrative Support

QUALIFICATIONS

Education/Experience:

Associate degree preferred; experience working with homeowners or social services strongly considered. Minimum of 1–3 years experience in customer service, case coordination, construction administration, or nonprofit program support.

Knowledge/Skills/Abilities:

• Bilingual skills a plus (preferred but not required).
• Computer literacy with experience in Microsoft Office and Google Workspace.
• Capable of managing projects, processes, deadlines, and a budget while adhering to the policies and procedures of the organization.
• Strong personal and written communication skills.
• Ability to maintain confidentiality and demonstrate a high level of ethics, integrity, and initiative.
• Capacity to work under pressure and meet deadlines while maintaining positive regard for others.
• Ability to articulate Milwaukee Habitat’s mission and the critical need for safe, decent and affordable housing in Milwaukee to donors, prospects, volunteers and other stakeholders.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About Milwaukee Habitat for Humanity

Milwaukee Habitat for Humanity is the local affiliate of Habitat for Humanity International, a global nonprofit housing organization. Milwaukee Habitat builds simple, decent and affordable homes in partnership with local people in need.

Affirmative Action / Equal Employment Opportunity

Milwaukee Habitat for Humanity affirms its social and legal commitment to promote an atmosphere and environment that recognizes the principle and practice of equal employment opportunity. Milwaukee Habitat for Humanity does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, disability, sexual orientation, status with regards to public assistance, membership or activity in a local commission or citizenship status, or any other characteristic protected by law.