Home Network Install & Service Technician

Comcast Resume; Antioch (TN); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Paid time off

Paid holidays

Discounted cable services

Job summary

Comcast is seeking a front-line broadband installer to set up and troubleshoot voice, video, and data services in customers’ homes. The role develops from entry-level to greater proficiency with on-site supervision decreasing as training and certifications are completed.

You will cover installation, connectivity restoration, and delivering a positive customer experience. The job involves physical work, flexible schedules including nights, weekends, and overtime when needed.

Qualifications

• High school diploma or GED required.
• Strong customer service mindset and communication skills.
• Ability to learn technical installation procedures and safety rules.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices.
• Diagnose and resolve issues from the network to customer equipment.
• Install and support home networks using coaxial cable, Ethernet, and Wi-Fi.
• Verify service quality with testing tools and adjust as needed.
• Educate customers on products and set expectations.
• Document completed work and update customer accounts digitally.
• Maintain vehicle and equipment, report safety concerns promptly.
• Operate ladders and tools safely; work at heights up to 26 ft as required.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma / GED

Job description

Comcast is seeking a front-line broadband installer to set up and troubleshoot voice, video, and data services in customers’ homes. The role develops from entry-level to greater proficiency with on-site supervision decreasing as training and certifications are completed.

You will cover installation, connectivity restoration, and delivering a positive customer experience. The job involves physical work, flexible schedules including nights, weekends, and overtime when needed.