Home Medical Equipment Support Specialist

Mayo Clinic; Mankato (MN); Sur place; USD 30 000 - 41 000; Plein temps

Résumé du poste

Mayo Clinic in Minnesota is seeking an HME Specialist I to help patients transition from hospital to home by selecting and understanding home medical equipment and supplies. You will deliver face-to-face education and exceptional service within a mission-driven environment.

You will gather insurance information, process payments, and maintain accurate records while supporting inventory and store operations.

Qualifications

• High school diploma or equivalent; prior customer service or healthcare experience preferred.
• Excellent English reading, writing, and speaking abilities.
• Ability to follow written and verbal instructions and learn technical tasks.
• Comfort with technology and multitasking in a fast-paced environment.
• Knowledge of Medicare/Medicaid or private insurance is a plus.
• Must be able to lift up to 50 pounds.

Responsabilités

• Assist patients with product selection and training for home medical equipment.
• Gather registration and insurance information; process payments per payer rules.
• Maintain store inventory and perform cycle counts.
• Provide mobility aids and supplies as needed; support on floor or call center.
• Ensure confidential handling of patient information.

Connaissances

Customer service

English proficiency

Communication

Problem solving

Formation

High school diploma

Description du poste

Mayo Clinic in Minnesota is seeking an HME Specialist I to help patients transition from hospital to home by selecting and understanding home medical equipment and supplies. You will deliver face-to-face education and exceptional service within a mission-driven environment.

You will gather insurance information, process payments, and maintain accurate records while supporting inventory and store operations.