Home Medical Equipment Specialist I

Mayo Career Site UK; Rochester (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Mayo Clinic Stores in downtown Rochester is seeking an HME Specialist I to assist patients with home medical equipment, advise on product options, and train customers on prescribed devices.

Responsibilities include gathering registration and insurance details, processing payments per payer rules, and maintaining inventory with cycle counts. The role emphasizes privacy and age-appropriate patient care, with fitting services for compression garments and mastectomy products.

Responsibilities

• Assist patients with product selection and training of home medical equipment.
• Gather registration and insurance information and process payments according to payer requirements.
• Maintain store inventory including inventory cycle counts and perpetual inventory.
• Provide measurements, fitting, and education for compression garments and mastectomy products.

Job description

The HME Specialist I position is the first of multiple career opportunities within the Mayo Clinic Stores. Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements. Handles private patient information in a compliant and confidential manner. Assists with maintaining store inventory including inventory cycle counts and perpetual inventory. Performs duties of the job in a manner that is attentive to age and ability considerations of the patient.

This position provides patient-focused support for compression garments and mastectomy products, including measurements, fitting, product selection, and education. Conducts fitting appointments to ensure appropriate fit, comfort, and use of prescribed products while delivering exceptional customer service. May provide patients with additional durable medical equipment or medical supplies depending on store location.

This position location is located in downtown Rochester at the Compression, Mastectomy, and Wigs store.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question. Mayo Clinic will only see the final recording. The completed interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

This vacancy is not eligible for sponsorship. We will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.