Home Medical Equipment Specialist I

Mayo Career Site UK; Fairmont (MN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Mayo Clinic Stores is seeking an HME Specialist I to assist patients with product selection and training of home medical equipment, ensuring safe and independent use at home. You will gather registration and insurance information and process payments according to payer requirements while maintaining patient privacy.

This role may involve store floor or call center work, with an emphasis on compassionate patient interactions, education for caregivers, and collaboration with clinicians to support

Qualifications

• Excellent patient communication and interpersonal skills.
• Ability to handle private health information with care and discretion.
• Flexibility to work on floor or in a call center environment.

Responsibilities

• Assist patients with product selection and training of home medical equipment.
• Gathers registration and insurance information and processes payment per payer rules.
• Maintain store inventory and support patient education at home.

Skills

Patient education

Customer service

Communication

HIPAA/privacy awareness

Job description

Join a team that makes a meaningful difference in patients' lives every day. In this role, you'll provide face-to-face support, education, and guidance to patients and caregivers as they transition from the hospital or clinic to home. By helping individuals select and understand durable medical equipment (DME) and healthcare products, you'll promote safety, recovery, and independence while delivering exceptional customer service. As part of Mayo Clinic, you'll work in a mission-driven environment dedicated to inspiring hope and promoting health. You'll enjoy meaningful patient interactions, opportunities for professional growth, comprehensive benefits, and the satisfaction of helping patients confidently manage their health and well-being at home.

The HME Specialist I position is the first of multiple career opportunities within the Mayo Clinic Stores. Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements. Handles private patient information in a compliant and confidential manner. Assists with maintaining store inventory including inventory cycle counts and perpetual inventory. Performs duties of the job in a manner that is attentive to age and ability considerations of the patient. May provide patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies depending on store location. May be assigned to working on the medical supply store floor or in a call center environment.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.