Front Desk / Customer Service Intake Representative – Medical Equipment Store

Home Health Pavilion Inc; City of Newburgh (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Home Health Pavilion in Newburgh, NY is seeking a friendly Front Desk / Customer Service Intake Representative to join our team. In a busy medical equipment storefront, you will greet customers, answer calls, collect demographics and referrals, verify insurance, and help coordinate orders.

Experience with DME products or healthcare administration is a plus. This full-time role offers growth with a company dedicated to helping patients stay safe and independent at home.

Qualifications

• Previous customer service or office experience required
• DME, medical office, healthcare, pharmacy, or insurance experience is a big plus
• Strong phone and communication skills
• Comfortable working with computers and learning new systems
• Organized and able to handle multiple tasks
• Friendly, professional, and patient-focused
• Bilingual is a plus

Responsibilities

• Greet and assist customers, patients, and caregivers
• Answer incoming phone calls and respond to customer questions
• Help customers with walkers, wheelchairs, bathroom safety equipment, respiratory equipment, incontinence supplies, and other DME products
• Process new patient referrals and intake information
• Collect demographics, prescriptions, insurance information, and required documentation
• Verify insurance information and help coordinate orders
• Communicate with doctors’ offices, facilities, patients, and caregivers
• Enter and update patient information in our system
• Assist with showroom sales and general front-desk responsibilities
• Follow up on open orders and help ensure patients receive their equipment as quickly as possible

Skills

Customer service

Office experience

Job description

Home Health Pavilion is looking for a friendly, organized, and dependable Front Desk / Customer Service Intake Representative to join our team.

This position is ideal for someone who enjoys helping people and can provide excellent customer service in a busy medical equipment storefront.

Responsibilities

Home Health Pavilion is looking for a friendly, organized, and dependable Front Desk / Customer Service Intake Representative to join our team.

This position is ideal for someone who enjoys helping people and can provide excellent customer service in a busy medical equipment storefront.

Responsibilities

• Greet and assist customers, patients, and caregivers
• Answer incoming phone calls and respond to customer questions
• Help customers with walkers, wheelchairs, bathroom safety equipment, respiratory equipment, incontinence supplies, and other DME products
• Process new patient referrals and intake information
• Collect demographics, prescriptions, insurance information, and required documentation
• Verify insurance information and help coordinate orders
• Communicate with doctors’ offices, facilities, patients, and caregivers
• Enter and update patient information in our system
• Assist with showroom sales and general front-desk responsibilities
• Follow up on open orders and help ensure patients receive their equipment as quickly as possible
  

Qualifications

• Previous customer service or office experience required
• DME, medical office, healthcare, pharmacy, or insurance experience is a big plus
• Strong phone and communication skills
• Comfortable working with computers and learning new systems
• Organized and able to handle multiple tasks
• Friendly, professional, and patient-focused
• Bilingual is a plus

Position: Full-Time

Company: Home Health Pavilion

Industry: Durable Medical Equipment (DME)

We’re looking for someone who wants to grow with our company while helping patients get the equipment and supplies they need to remain safe and independent at home.