Home Medical Equipment Care & Setup Coordinator

Intermountain Healthcare Inc.; Logan (UT); On-site; USD 27,000 - 36,000; Full time

Job summary

Intermountain Health is hiring a Home Medical Equipment Coordinator in Logan, UT. You will manage patient orders from referral to delivery, provide education on equipment use, and coordinate with hospital staff to ensure safe home setup.

The role emphasizes customer service, accurate data entry in EMR, insurance verification, and compliant handling of billing and privacy rules. A valid driver’s license is required for field deliveries.

Qualifications

• Demonstrated experience in a customer service role, with a focus on professionalism, empathy, and responsiveness.
• Proven ability to work independently with strong self-motivation, accountability, and sound judgment.
• Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals.
• Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
• Effective organizational and time management skills, with the ability to prioritize and manage multiple responsibilities.
• Proficiency in using basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
• Demonstrated ability to adapt to changing priorities and work collaboratively in a team-oriented environment.
• Field/Delivery Positions: Current driver's license insured and reliable transportation, and an acceptable driving record. (will be verified)

Responsibilities

• Delivers exceptional customer service by promptly and courteously responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff.
• Coordinates patient intake and order processing by gathering referral information, entering data into the EMR, and verifying insurance benefits or self-pay status at the time of intake.
• Manages the delivery and fulfillment of medical equipment and supplies, selecting appropriate delivery methods to meet patient and company needs, and ensuring timely coordination with delivery staff or services.
• Supports patient discharges and transitions of care by working closely with hospital liaisons and case managers to ensure timely and appropriate equipment setup for home use.
• Provides one-on-one patient support, including equipment education, fittings, and verifying that equipment selections align with physician orders and patient-specific needs.
• Processes POS transactions by entering orders, receiving payments, and coordinating delivery or patient pick-up in both clinical and retail settings.
• Collaborates across departments to ensure seamless service delivery, maintains effective internal and external relationships, and contributes to daily workflow organization and prioritization.
• Demonstrates strong problem-solving and compliance knowledge, addressing concerns promptly while maintaining a working understanding of Medicare, Medicaid, and third-party billing requirements, as well as privacy and confidentiality regulations.

Skills

Customer Service

Order Entry & Processing

Communication

Interpersonal Skills

Patient Care

Referral Management

Telephone System Proficiency

Computer Literacy

Medical Equipment Knowledge

Problem Solving

Job description

Intermountain Health is hiring a Home Medical Equipment Coordinator in Logan, UT. You will manage patient orders from referral to delivery, provide education on equipment use, and coordinate with hospital staff to ensure safe home setup.

The role emphasizes customer service, accurate data entry in EMR, insurance verification, and compliant handling of billing and privacy rules. A valid driver’s license is required for field deliveries.