Job Overview
Home Inspection is a limited, non-invasive examination of the condition of a home, often in connection with the sale of that home. Home inspections are conducted by a Home Inspector who has the training and certifications to perform such inspections. The inspector prepares and delivers to the client a written report of findings. The client then uses the knowledge gained to make informed decisions about their pending real estate purchase. The home inspector describes the condition of the home at the time of inspection but does not guarantee future condition, efficiency, or life expectancy of systems or components.
Responsibilities
- Perform Home Inspections following National Institute of Building Inspectors (NIBI) Inspection Procedures and Techniques with exceptional quality.
- Thoroughly inspect all areas including attic, crawl space, roof, etc., unless doing so creates risk of personal injury or property damage.
- Arrive early for inspections (10 minutes before scheduled time) and be fully prepared.
- Dress professionally in your HouseMaster uniform for each home inspection performed.
- Generate reports: write clear, detailed reports with supporting images using the HomeGauge platform; attend comprehensive training on the software.
- Complete Home Inspection report within 12 hours of inspection and deliver it to the customer via upload to the cloud.
- Follow correct HomeGauge element rating systems as provided through inspector training and as detailed in the software.
- Upload completed report to the “cloud”; during the probationary period (first 3 months), send the report to the Director of Operations for review before uploading.
- Use detailed and appropriate descriptions when documenting inspection elements; seek assistance from the local HouseMaster office or HouseMaster/NIBI staff if needed.
- Customer Relations: serve two primary customers—the person who hired you (the buyer or seller) and the real‑estate agent who referred the client. Treat all customers with the highest level of respect and courteousness.
- Show respect and courteousness to buyer/seller, agent, and the home you are inspecting.
- Communicate clearly and professionally; always ask if clients have any questions.
- Provide a concise and understandable verbal inspection summary to clients, ensuring they receive an overview of findings and can ask additional questions.
- Provide easy accessibility during and after the inspection for customers to ask questions or request clarification.
- Build rapport with local agents and other referral partners to remain at the top of their Home Inspection referral list.
- Complete all requested inspection procedures in a timely manner.
- Answer your phone, emails, and other communications in a timely manner.
- Respond promptly, professionally, and accommodatingly to customer complaints; inform the Director of Operations immediately of any complaints or problems.
- Follow all company policies and procedures as outlined in the company manual.
Update your availability calendar weekly. If you need to request an extended time‑off, please provide a two‑week advance notice.
Qualifications
- Personal Characteristics: attention to detail, strong interpersonal skills, self‑discipline, and a willingness to work hard.
- Other experiences that could be helpful (but not required): construction, electrical, plumbing, sales, or customer service.
- Home Inspector Certification: HouseMaster will train home inspectors through NIBI and cover all associated expenses.