Home Infusion Intake Supervisor

AIS Healthcare; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

AIS Healthcare, through Advanced Infusion Care, seeks a Financial Services Supervisor, Intake to lead the Intake department and ensure accurate patient benefit verification, efficient intake processes, and strong team development.

You will partner with Nursing, Pharmacy, Sales and other units to deliver exceptional patient care and drive departmental performance in a fast-paced environment.

Qualifications

• Minimum of 3 years of experience in patient intake, insurance verification, medical billing, reimbursement, healthcare operations or customer service in a healthcare setting.
• Minimum of 1–3 years of supervisory experience in a healthcare setting.
• Experience using CPR+ and/or CareTend software is required.

Responsibilities

• Lead and supervise the Intake department on a daily basis to meet productivity and quality targets.
• Coach, mentor, and develop team members with regular performance feedback.
• Collaborate with Nursing, Pharmacy, Sales and other units to ensure a seamless patient experience.
• Identify and implement process improvements and corrective actions when needed.
• Participate in staffing, scheduling, and onboarding activities.

Skills

Supervisory experience

Patient intake

Insurance verification

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

CPR+

CareTend

Job description

Advanced Infusion Care (AIC) | Full-Time

Schedule Requirement

This position is expected to support business operations during Pacific Time business hours. Candidates must be available to work Monday through Friday, 8:00 AM to 5:00 PM Pacific Time and consistently maintain availability during those hours, regardless of their local time zone.

Home Infusion, Specialty Pharmacy, or Infusion Intake Leadership Experience Preferred

Join Advanced Infusion Care

Advanced Infusion Care (AIC), a division of AIS Healthcare, is the leading provider of home infusion therapies and specialty pharmacy services. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.

We are seeking an experienced Financial Services Supervisor, Intake to lead our Intake team and oversee the daily operations of a fast-paced, patient-focused department.

This role is responsible for ensuring patient benefits are verified accurately, intake processes are completed efficiently, team members are developed and supported, and exceptional service is delivered to patients, providers, and internal stakeholders.

If you're a proven leader with experience in patient intake, insurance verification, reimbursement, home infusion, or specialty pharmacy operations, we'd love to hear from you.

Why Join AIS Healthcare?

We offer a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Long-Term Disability Insurance
• Generous Paid Time Off
• 401(k) with Employer Match
• Career Growth and Advancement Opportunities
• Collaborative Team Environment
• Mission-Driven Culture Focused on Patient Care

Position Summary

The Financial Services Supervisor, Intake is responsible for leading and supporting the daily operations of the Intake department. This role provides direct supervision, coaching, training, and performance management to Intake team members while ensuring patient benefits are verified accurately and departmental productivity, quality, and turnaround standards are met.

This position serves as a key leader and resource for the team and works closely with Nursing, Pharmacy, Sales, and other departments to ensure a seamless patient experience.

What You'll Do

Leadership & Team Management

• Supervise, organize, and direct daily Intake department operations
• Coach, mentor, and develop team members
• Provide real-time performance feedback and monthly coaching sessions
• Conduct annual performance evaluations
• Lead team meetings and communicate departmental updates
• Address employee performance concerns and administer disciplinary action when appropriate
• Participate in interviewing, hiring, and onboarding new employees
• Partner with leadership on staffing, scheduling, and personnel matters

Operational Oversight

• Ensure quality, productivity, and turnaround standards are achieved
• Train new and existing associates on departmental workflows and systems
• Monitor compliance with company policies, procedures, and regulatory requirements
• Resolve escalated patient and provider concerns
• Develop and implement process improvements
• Create corrective and preventative action plans when necessary
• Monitor departmental reporting and performance metrics

Cross-Functional Collaboration

• Work closely with Nursing, Pharmacy, Sales, and other business units
• Build strong relationships with internal and external stakeholders
• Participate in meetings, special projects, and operational initiatives
• Serve as backup to the Intake Manager when needed

Required Qualifications

• High School Diploma or GED
• Minimum of 3 years of experience in one or more of the following areas:
  • Patient Intake
  • Insurance Verification
  • Medical Billing & Coding
  • Reimbursement
  • Healthcare Operations
  • Customer Service within a healthcare environment
• Minimum of 1-3 years of supervisory experience in a healthcare setting

Experience using CPR+ and/or CareTend software is required

• Experience managing employee performance and conducting coaching conversations
• Strong understanding of insurance verification and reimbursement workflows

Preferred Qualifications

• Bachelor's Degree or equivalent combination of education and experience
• Specialty Pharmacy experience
• Intake leadership experience in a healthcare setting
• Knowledge of infusion therapies and reimbursement processes

About AIS Healthcare

AIS Healthcare is the nation's leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home infusion therapies, including immune globulin treatments. Through innovative pharmacy services, specialized nursing support, and comprehensive care coordination, we help providers deliver exceptional patient care and outcomes.

We're looking for positive, hardworking leaders who are passionate about developing teams, improving processes and making a difference in the lives of patients and providers.

AIS Healthcare | Advancing Quality. Improving Lives.