Intake Coordinator

Red River Pharmacy Services; Jonesboro (AR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Full-time employment

Impact on patient access to therapy

Job summary

Red River Pharmacy Services Inc. in Jonesboro, AR, is seeking an experienced Intake Specialist to join our home infusion team.

The role focuses on receiving, processing, and coordinating infusion referrals to ensure timely patient access. The ideal candidate has home infusion intake experience and a solid understanding of insurance verification, prior authorizations, and multidisciplinary collaboration with physicians, nurses, and pharmacy staff.

Qualifications

• Previous home infusion intake experience is preferred.
• Experience with referrals, benefits verification, and prior authorizations.
• Knowledge of infusion therapies and payer requirements.
• Strong communication with physicians, nurses, patients, and insurers.
• Excellent documentation and HIPAA compliance.

Responsibilities

• Receive and process home infusion referrals from hospitals and clinics.
• Review referral information for completeness and accuracy.
• Coordinate insurance verification and benefits investigation.
• Obtain prior authorizations and resolve related issues.
• Communicate with referral sources, physicians, nurses, patients and insurers.
• Coordinate timely intake and admissions for new patients.
• Enter and maintain patient and referral data in systems.
• Track referrals from receipt to approval and admission.
• Identify missing documentation and follow up promptly.
• Collaborate with pharmacists, nurses and billing staff.

Skills

Home infusion intake

Insurance verification

Prior authorizations

Communication with providers

HIPAA compliance

Multidisciplinary teamwork

Attention to detail

Independent work

Job description

Intake Specialist – Home Infusion

Location: Jonesboro Arkansas

Position: Full-Time Intake Specialist

Industry: Home Infusion Pharmacy

We are seeking an experienced Intake Specialist to join our home infusion team. The ideal candidate will have previous home infusion intake experience and understand the unique workflow involved in receiving, processing, and coordinating infusion referrals.

This position plays a critical role ensuuring patients receive timely access to their prescribed home infusion therapies while coordinating effectively with physicians, referral sources, insurance companies, patients, and internal clinical and pharmacy teams.

Key Responsibilities

• Receive and process home infusion referrals from hospitals, physicians, clinics, and other healthcare providers.
• Review referral information for completeness and accuracy, including patient demographics, insurance information, diagnosis, medication orders, and clinical documentation.
• Coordinate insurance verification and benefits investigation for home infusion services and medications.
• Obtain prior authorizations and assist with resolving insurance-related issues.
• Communicate with referral sources, physicians, nurses, patients, caregivers, and insurance representatives to obtain required information and documentation.
• Coordinate timely intake and admissions for new home infusion patients.
• Enter and maintain accurate patient and referral information in pharmacy and/or infusion software systems.
• Track referrals from initial receipt through approval, admission, and transition to ongoing service.
• Identify missing or incomplete documentation and follow up promptly to prevent delays in patient care.
• Collaborate closely with pharmacists, nurses, billing staff, and other members of the home infusion team.
• Maintain accurate documentation and follow applicable HIPAA, payer, pharmacy, and company requirements.
• Provide professional and compassionate customer service to patients and referral partners.
• Assist with ongoing communication and coordination for existing patients when needed.

Qualifications

• Previous home infusion intake experience is strongly preferred and highly valued.
• Experience with home infusion referrals, benefits verification, prior authorizations, and insurance requirements.
• Knowledge of infusion medications, therapies, and common home infusion processes is preferred.
• Strong understanding of insurance terminology and payer requirements.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple referrals and deadlines in a fast-paced environment.
• Comfortable communicating with healthcare providers, insurance companies, patients, and caregivers.
• Proficiency with computers and electronic healthcare/pharmacy systems.
• Ability to work independently while functioning effectively as part of a multidisciplinary team.
• High level of professionalism, confidentiality, and patient-centered service.

Preferred Experience

Candidates with experience in any of the following areas are encouraged to apply:

• Home infusion intake
• Infusion pharmacy
• Specialty pharmacy
• Prior authorization
• Benefits investigation
• Referral coordination
• Medical insurance verification
• Hospital or healthcare intake
• Patient admissions
• Specialty medication coordination

What We Offer

• Competitive compensation
• Benefits package
• Full-time employment
• Opportunity to work with an experienced home infusion team
• Professional and collaborative work environment
• Opportunity to make a direct impact on timely patient access to home infusion therapy