Home Improvement Customer Service Pro (Part-Time)

Lowe's; North East (MD); On-site; USD 42,981,000 - 46,420,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and ESPP

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is hiring a Customer Service Associate to welcome customers and help them find the right products for their home improvement needs. You will engage with customers throughout the day, answer questions, and ensure customer satisfaction with timely service.

The role offers part-time scheduling and access to Lowe’s benefits programs, including health insurance options, tuition assistance, 401(k) and Employee Stock Purchase Program, plus a 10% associate discount. Bilingual abilities are a plus.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer skills

Retail tech familiarity

Numeracy

Stamina

Lifting capability 25+ lbs

Tools

Smartphones/tablets

Job description

Lowe’s is hiring a Customer Service Associate to welcome customers and help them find the right products for their home improvement needs. You will engage with customers throughout the day, answer questions, and ensure customer satisfaction with timely service.

The role offers part-time scheduling and access to Lowe’s benefits programs, including health insurance options, tuition assistance, 401(k) and Employee Stock Purchase Program, plus a 10% associate discount. Bilingual abilities are a plus.