Home Improvement Customer Service Pro — Flexible Hours

Lowe's Companies, Inc.; Fairview Heights (IL); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Companies, Inc. seeks a Customer Service Associate to welcome customers and help them find products for home improvement needs.

You will interact with customers throughout the day, assist in locating merchandise, and ensure customer satisfaction with friendly, professional service. The role spans multiple departments and includes stocking, loading merchandise, processing orders, and occasional cross-training to support store operations.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (preferred)
• Certification in trade related to department (preferred)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail technology experience

Customer service

Bi-lingual (preferred)

Tools

Smartphones & tablets

Job description

Lowe's Companies, Inc. seeks a Customer Service Associate to welcome customers and help them find products for home improvement needs.

You will interact with customers throughout the day, assist in locating merchandise, and ensure customer satisfaction with friendly, professional service. The role spans multiple departments and includes stocking, loading merchandise, processing orders, and occasional cross-training to support store operations.