Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Billings (MT); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) matching

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe’s Companies, Inc. is hiring a Customer Service Associate in the United States. You will greet customers, help them find products, and ensure a smooth shopping experience across departments.

This role emphasizes listening, problem-solving, and friendly, efficient service to meet customer needs. You will work in a fast-paced retail environment, handle merchandise with care, and support various store areas as needed.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities.
• Minimally lift 25lbs unassisted or over 25lbs with accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Bi-lingual skills

Customer service mindset

Job description

Lowe’s Companies, Inc. is hiring a Customer Service Associate in the United States. You will greet customers, help them find products, and ensure a smooth shopping experience across departments.

This role emphasizes listening, problem-solving, and friendly, efficient service to meet customer needs. You will work in a fast-paced retail environment, handle merchandise with care, and support various store areas as needed.