Home Improvement Customer Care Specialist

Lowe's Companies, Inc.; Washington (MO); On-site; USD 32,000 - 36,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

Company 401(k) with match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate to welcome customers, help them find the right products, and provide friendly, product-knowledgeable service throughout the day.

You will answer questions, assist with locating merchandise, stock shelves, process orders and deliveries, and support store operations across departments. Opportunities to grow within the company and bilingual candidates are encouraged.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Load merchandise and stock shelves as needed to keep displays organized
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail technology experience

Basic math

Standing endurance

Lifting up to 25 lbs

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate to welcome customers, help them find the right products, and provide friendly, product-knowledgeable service throughout the day.

You will answer questions, assist with locating merchandise, stock shelves, process orders and deliveries, and support store operations across departments. Opportunities to grow within the company and bilingual candidates are encouraged.