Home Improvement Customer Care Specialist

Lowe's Home Centers, LLC; Toms River (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Home Centers, LLC in Toms River, NJ is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement. You will listen, answer questions, and ensure a friendly, efficient shopping experience.

This role offers health insurance options, tuition assistance, a 401(k) with company match, and a 10% associate discount. The position may include opportunities to train in other store areas and to grow within Lowe's.

Qualifications

• 6 months experience using a computer (inputting, accessing, editing, outputting).
• 6 months experience using common retail technology (smartphones/tablets).
• Reading, writing and basic arithmetic are required.
• Able to stand/sit for long periods and perform duties as needed.
• Minimally lift 25 lbs unassisted or with accommodation.

Responsibilities

• Welcome customers and deliver friendly and professional service.
• Assist customers with locating merchandise.
• Restock merchandise by identifying empty areas on shelves.
• Process orders and deliveries accurately so customers receive items on time.
• Cross-train in other store areas to help deliver the best service.
• Prepare department merchandise based on customer needs.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer literacy

Retail technology

Reading and arithmetic

Physical stamina

Tools

Smartphones

Tablets

Job description

Lowe's Home Centers, LLC in Toms River, NJ is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement. You will listen, answer questions, and ensure a friendly, efficient shopping experience.

This role offers health insurance options, tuition assistance, a 401(k) with company match, and a 10% associate discount. The position may include opportunities to train in other store areas and to grow within Lowe's.