Home Improvement Customer Advocate

Lowe's; Commerce Charter Township (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company‑matching 401(k) and Employee S

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in Michigan to welcome customers, help them find products, and ensure a positive shopping experience. The role involves assisting with merchandise, answering questions, and guiding customers through checkout, with duties varying by department.

The position supports a flexible, part-time schedule and emphasizes strong customer service, teamwork, and the ability to lift and move items as needed.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail technology experience

Numeracy

Physical stamina

Bi-lingual (preferred)

Job description

Lowe's is seeking a Customer Service Associate in Michigan to welcome customers, help them find products, and ensure a positive shopping experience. The role involves assisting with merchandise, answering questions, and guiding customers through checkout, with duties varying by department.

The position supports a flexible, part-time schedule and emphasizes strong customer service, teamwork, and the ability to lift and move items as needed.