Home Improvement Advisor – Project Solutions

Wayfair; Wilmette (IL); Hybrid; USD 30,307 - 44,083; Full time

Job summary

Wayfair’s Home Improvement Specialist in Wilmette helps customers navigate renovation projects with consultative guidance, planning, and product knowledge. You’ll transform ideas into actionable plans and connectCustomers with the right solutions to meet style, budget, and timelines.

You’ll build project quotes, offer multi-category recommendations, and foster long-term customer relationships, all while delivering an engaging in-store experience that leverages Wayfair’s digital tools.

Qualifications

• Demonstrated ability to guide customers through complex decisions.
• Strong knowledge of home improvement products and categories.
• Ability to translate technical details into clear guidance for customers.
• Experience building accurate project quotes and recommendations.
• Comfort with multi-category product planning and sales goals.

Responsibilities

• Engage customers to understand project goals, timelines, and budget.
• Guide high-value purchases across flooring, lighting, cabinetry and fixtures.
• Build project quotes and propose integrated product solutions.
• Develop long-term customer relationships through ongoing support and follow-up.
• Provide expert guidance on materials, finishes, installation considerations, and maintenance.
• Translate technical details into practical, customer-friendly advice.
• Connect products across categories to form cohesive projects.
• Support confident purchase decisions by balancing style, function, and budget.
• Leverage Wayfair tools and digital displays to enhance the customer journey.
• Collaborate with store team to maintain organized displays and product knowledge.
• Contribute to team success through knowledge sharing and feedback.

Skills

Consultative selling

Product knowledge

Customer engagement

Cross-category recommendations

Quote building

Job description

Wayfair’s Home Improvement Specialist in Wilmette helps customers navigate renovation projects with consultative guidance, planning, and product knowledge. You’ll transform ideas into actionable plans and connectCustomers with the right solutions to meet style, budget, and timelines.

You’ll build project quotes, offer multi-category recommendations, and foster long-term customer relationships, all while delivering an engaging in-store experience that leverages Wayfair’s digital tools.