Home Health Patient Care Coordinator

UnitedHealth Group; Bellevue (WA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in Bellevue, WA is seeking a Patient Service Coordinator to support home health operations. You will coordinate scheduling, liaise with patients, caregivers and clinicians, and process administrative tasks to ensure timely, accurate communication and high-quality patient care.

Required: high school diploma or GED; preferred: 1+ year scheduling and administrative experience in healthcare and customer service on phones.

Qualifications

• High school diploma or GED required.
• 1+ years scheduling experience in a healthcare environment.
• 1+ years administrative experience in a healthcare environment.
• Customer service on phones.

Responsibilities

• Schedules patient assessment visits and Oasis visits timely.
• Assigns clinicians and schedules in efficient geography.
• Collaborates with field clinicians to complete visits as ordered.
• Handles calls from patients and staff regarding scheduling.
• References clinical issues to the clinical manager.
• Monitors hospitalized patients and ensures follow-up.
• Communicates with patients, clinicians, referrals and office staff.
• Runs relevant reports and responds to workflow.
• Assists with transferring patients between care centers.
• Keeps supply closet stocked and liaises with field for supplies.
• Performs other duties as assigned.

Skills

Scheduling

Administrative experience

Customer service

Education

High school diploma or GED

Job description

Explore opportunities with Amedisys, part of the Optum family of businesses. We provide home health, hospice and community-based services that help people receive quality care where they feel most comfortable: at home. Rooted in personalized care, we support patients and provide comfort through each stage of their health journey, while building trusted relationships along the way. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the Patient Service Coordinator (PSC), you will play a vital non-clinical role in supporting home health operations by serving as a liaison between patients, caregivers, clinicians, and office personnel. This position coordinates services, manages administrative processes, supports scheduling activities, and ensures accurate and timely communication to support quality patient care and operational efficiency.

Primary Responsibilities:

• Ensures patient assessment visits including all Oasis visits are scheduled and performed timely
• Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center
• Manages calls from patients and field staff related to scheduling issues
• Refers clinical and performance related issues to the clinical manager
• Monitors hospitalized patients, communicating and ensuring the team follows up as necessary
• Supports clinical manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, business development team and other office personnel
• Runs all applicable reports and responds to work flow taking appropriate actions
• Assists with internal or external transfer of patients between care centers and/or hospice services
• May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs
• Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or GED equivalent

Preferred Qualifications:

• 1+ years of scheduling experience in a healthcare environment
• 1+ years of administrative experience in a healthcare environment
• Customer Service experience on phones

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.50 to $30.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.