Home Health Equipment CSR & Insurance Verifier

Rotech Healthcare; Springfield (IL); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Generous paid time off

Bonus opportunities

Health benefits

Employee recognition

Job summary

Rotech Healthcare is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification to support patients and referral sources. You will handle accurate intake, verify insurance, and coordinate equipment and services in a fast-paced environment.

The role pays $17 to $20 per hour and offers a bonus opportunity, with on-site work and opportunities for growth within a mission-driven team.

Qualifications

• Experience in home healthcare, medical billing, or patient intake preferred.
• Able to interpret varied communications and maintain confidentiality.
• Background check and drug screen as applicable.
• Valid driver’s license with clean driving record when required.

Responsibilities

• Be the first contact for patients and referrals, ensuring accurate intake and insurance verification.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Verify Medicare, Medicaid and private payer coverage; support billing processes.
• Provide in-person or walk-in assistance and respond to inquiries with professionalism.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Rotech Healthcare is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification to support patients and referral sources. You will handle accurate intake, verify insurance, and coordinate equipment and services in a fast-paced environment.

The role pays $17 to $20 per hour and offers a bonus opportunity, with on-site work and opportunities for growth within a mission-driven team.