Home Healthcare Intake & Insurance Verifier

Rotech Healthcare; Springfield (IL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Bonus opportunities

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team. You’ll be the first contact for patients and referral sources, ensuring accurate intake and insurance qualification while coordinating medical equipment and services.

Pay ranges from $17 to $20 per hour and bonus eligibility is available. Preferred candidates have experience in home healthcare, medical billing, or insurance verification, strong

Qualifications

• Ability to interpret and respond to various forms of communication (verbal, written, visual)
• Capable of working independently and collaboratively within a team
• Demonstrated problem-solving, time management, and organizational skills
• Excellent verbal and written communication skills in English
• Maintain confidentiality and handle sensitive information with discretion
• Strong attention to detail and ability to multi-task effectively

Responsibilities

• Ability to work cooperatively with others.
• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Deal politely with patients and referral sources.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Manage several tasks at once.
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
• Predictable and regular attendance (arrive to work on time).
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Performs other duties as assigned.

Skills

Communication skills

English proficiency

Teamwork

Problem solving

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team. You’ll be the first contact for patients and referral sources, ensuring accurate intake and insurance qualification while coordinating medical equipment and services.

Pay ranges from $17 to $20 per hour and bonus eligibility is available. Preferred candidates have experience in home healthcare, medical billing, or insurance verification, strong