Home Health Agency Receptionist

Shalem Hospice Care LLC; Dallas (TX); On-site; USD 31,824 - 43,056; Full time

Benefits offered by this job

5 Paid Weekday Holidays

1 Week Paid Vacation after 1st Year

Training & development

Job summary

Shalem Hospice Care LLC is seeking a Home Health Agency Receptionist in Sunnyvale, TX. This full-time role pays $18.00 per hour and follows a 9:00 AM – 5:00 PM Monday–Friday schedule.

You will be the first point of contact for patients, families, and healthcare providers, handling front-desk operations and record management with compassion. The ideal candidate has 1–2 years of experience in a medical office or home health setting, strong organizational skills, and proficiency with Microsoft

Qualifications

• 1–2 years of experience in a medical office, clinic, or home health setting.
• Strong organizational skills with a proven track record of handling high-volume data and files.
• Excellent verbal and written communication skills with a compassionate phone demeanor.
• Proficient in Microsoft Office or Google Workspace; comfortable learning new computer systems.
• High school diploma or equivalent required.
• Bilingual in English and Spanish.

Responsibilities

• Greet clinicians, patient families, and guests professionally.
• Manage multi-line phone system and route calls; take detailed messages.
• Triage urgent calls to clinical supervisors.
• Maintain organized front desk and lobby area.
• Establish and file electronic and physical patient medical records.
• Archive historical medical records per retention schedules.
• Audit charts to ensure required documentation is present.
• Retrieve patient files for audits or clinical review.
• Process new patient referrals and input demographic data.
• Verify health insurance eligibility (Medicare, Medicaid, private plans).
• Monitor tracking logs for signed orders and plans of care.
• Perform clerical duties including scanning orders, faxing, and sorting mail.
• Maintain HIPAA confidentiality of patient files.

Skills

Organizational skills

Verbal & written communication

Technology proficiency

Bilingual: English & Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office / Google Workspace

Job description

Benefits

• 5 Paid Weekday Holidays
• 1 Week Paid Vacation after 1st Year
• Training & development

Position Overview

Job Title: Home Health Agency Receptionist Location: Sunnyvale, Texas Job Type: Full-time Pay Rate: $18.00 per hour Work Schedule: Monday to Friday, 9:00 AM – 5:00 PM

We are seeking an experienced and detail-oriented Receptionist with a medical office background to join our Shalem Home Heathcare agency. You will serve as the first point of contact for patients, families, and healthcare providers while managing front-desk administration and record management. This role requires exceptional organizational skills, a deep understanding of medical office workflows, and a compassionate professional demeanor.

Key Responsibilities

Front Desk & Client Relations

• Greet visiting clinicians, patient families, and guests warmly and professionally.
• Manage a multi-line phone system, routing calls and taking detailed messages.
• Triage urgent phone calls and instantly route them to the appropriate clinical supervisors.
• Maintain a clean, welcoming, and organized front desk and lobby area.

Records Management & Filing

• Establish, maintain, and systematically file electronic and physical patient medical records.
• Organize and archive historical medical records in accordance with retention schedules.
• Audit physical and digital charts to ensure all required documentation is present and completed.
• Retrieve specific patient files promptly upon request for audits or clinical review.

Administrative Support

• Process new patient referrals and accurately input demographic data into the agency database.
• Verify health insurance eligibility, including Medicare, Medicaid, and private commercial plans.
• Monitor tracking logs to ensure physician orders and plans of care are signed and returned.
• Perform clerical duties including scanning doctor orders, faxing documents, and sorting incoming mail.
• Maintain strict confidentiality of all patient files in compliance with HIPAA privacy laws.

Qualifications & Skills

• Experience: Minimum 1–2 years of experience in a medical office, clinic, or home health setting.
• Filing Skills: Strong organizational skills with a proven track record of handling high-volume data and files.
• Communication: Exceptional verbal and written communication skills with a compassionate phone demeanor.
• Tech-Savvy: Proficiency with standard office software (Microsoft Office/Google Workspace) and comfort learning new computer systems.
• Education: High School Diploma or equivalent required.
• Bilingual: English & Spanish.