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Kroger Family of Companies; Salt Lake City (UT); On-site; USD 18,000 - 23,000; Full time

Job summary

Kroger Family of Companies in Salt Lake City is seeking a Customer Service/Store Associate to deliver outstanding service and help maintain a safe, welcoming store environment. You will assist the department manager to reach sales goals, stock shelves, and assist customers with product questions.

Ideal candidates bring strong communication, basic math skills, and the ability to work in a fast-paced retail setting. Bilingual abilities are a plus, and a positive, team-oriented attitude is expected.

Qualifications

• Ability to handle stressful situations.
• Excellent communication skills.
• Proficient with basic math; cash handling and transactions.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment; answer questions about products.
• Gain knowledge of products; respond to questions and suggest items.
• Offer product samples to help customers discover items.
• Inform customers of specials and promotions.
• Recommend items to meet customer needs.
• Review sell-by dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal ads.
• Reinforce safety programs by following safety procedures and identifying unsafe conditions.
• Inspect equipment and notify management of needed repairs.
• Notify management of customer or employee accidents.
• Report safety risks, theft, or fraud.

Skills

Stress management

Effective communication

Basic math skills

Retail experience

Second language

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of Drug GM and Home specials
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need
• Review “sell by” dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math; counting, addition, and subtraction

Desired

• Retail experience
• Second language: speaking, reading and/or writing