HOME HARDLINES/LEAD CLERK

Kroger; Lacey (WA); On-site; USD 21,000 - 23,000; Full time

Job summary

Kroger is seeking team-oriented associates to deliver outstanding customer service in a fast-paced store environment. You will assist customers, operate cash registers, answer product questions, and maintain a safe, clean department.

Knowledge of promotions and inventory will support smooth daily operations. You will help ensure accuracy in transactions, merchandising, and safety compliance while supporting department goals and customer satisfaction.

Qualifications

• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.
• Retail experience (optional).
• Second language: speaking, reading and/or writing.

Responsibilities

• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome and appreciated by answering questions.
• Gain and maintain knowledge of products and respond to questions with suggestions.
• Understand the store's layout and locate products quickly.
• Inform and educate department associates about current promotions.
• Stay current with present, future, seasonal and special ads.
• Maintain awareness of inventory and note discrepancies.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products in assigned sections per policy.
• Perform cashier functions and processing at checkout.
• Follow merchandising, labor, safety, and loss prevention rules.
• Report safety risks or incidents and unsafe conditions to management.
• Notify management of customer or employee accidents.

Skills

Effective communication

Basic math skills

Handle stressful situations

Meet physical demands

Second language: speaking/reading/writ

Education

High school diploma or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Support the day-to-day functions of the department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Support the day-to-day functions of the department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Understand the store's layout and be able to locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Observe scheduled shift operating hours.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Understand and perform cashier functions.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Desired

• Retail experience
• High school diploma or equivalent
• Second language: speaking, reading and/or writing