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Kroger; Bellingham (WA); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Kroger in Bellingham, WA is seeking team members to create outstanding customer experiences through exceptional service and by maintaining a safe, clean store environment that encourages customers to return.

In this role you will assist the department manager to achieve sales and profit goals, monitor quality standards, and promote the Customer 1st strategy; you will model Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math; counting, addition, and subtraction.
• Retail experience.
• Second language abilities preferred.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Role model and demonstrate Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain knowledge of products sold and respond to questions with informed recommendations.
• Inform customers of specials and recommended items.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Report safety risk, or issues, and illegal activity to management.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail experience

Second language

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Promote trust and respect among associates

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about
• Inform customers of Drug GM and Home specials
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need
• Review "sell by" dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math; counting, addition, and subtraction

Desired

• Retail experience
• Second language: speaking, reading and/or writing