HOME HARDLINES/CLERK

Kroger Family of Companies; Eugene (OR); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused team member to deliver outstanding service in a store environment. You will assist customers, learn product lines, and support the department manager to achieve sales and safety goals.

Responsibilities include answering questions, maintaining inventory, preventing safety incidents, and promoting ads and promotions to boost customer satisfaction.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math; counting, addition, and subtraction.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of Drug GM and Home specials.
• Recommend Drug GM and Home items to customers to ensure they get the products they want and need.
• Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Stress management

Effective communication

Basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Offer product samples to help customers discover new items or products they inquire about

• Inform customers of Drug GM and Home specials

• Recommend Drug GM and Home items to customers to ensure they get the products they want and need

• Review “sell by” dates and take appropriate action

• Label, stock and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Display a positive attitude

• Stay current with present, future, seasonal and special ads

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Notify management of customer or employee accidents

• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud

• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math; counting, addition, and subtraction

Desired

• Retail experience

• Second language: speaking, reading and/or writing