Home Delivery Warehouse Lead - Growth & Benefits

Wayfair; Greensboro (NC); On-site; USD 27,896 - 29,962; Full time

Benefits offered by this job

Competitive Pay

Benefits

Safety Culture

Growth opportunities

Job summary

Wayfair in Greensboro, NC is hiring a Warehouse Team Lead - HDO to support supervisor in Home Delivery Operations. You will lead 6–15 associates, balance supervision with hands-on tasks, and ensure safety, quality, and on-time delivery.

The role emphasizes coaching, KPI tracking, and driving operational excellence in inbound, deluxing, picking, and outbound loading. Candidates should have 2+ years in warehouse roles, strong leadership and communication skills, ability to lift up to 75 lbs, and

Qualifications

• 2+ years working experience in multiple warehouse functions.
• Strong leadership and ability to make decisions with limited guidance.
• Able to bend, reach, stand 10 hours; lift up to 75 lbs; team lift 150+ lbs.
• Proficient email and internal messaging communication.
• Experience with WMS; PIV certification preferred.

Responsibilities

• Oversee 6–15 associates, coordinate workloads and support production targets.
• Set goals, drive accountability, and provide feedback on performance.
• Coach, train, and answer questions for associates on the floor.
• Promote open communication and resolve conflicts; ensure safety SOPs.
• Act as escalation point for operational issues and problem resolution.
• Track KPIs, oversee deluxing, and ensure quality and timely delivery.
• Manage inbound/outbound flow, inventory counts, and driver returns.

Skills

Leadership

Team management

Communication

Physical stamina

2+ years warehouse experience

PIV Certification

Warehouse Management Systems

Education

High School diploma or GED

Tools

Warehouse Management System

Exception Ticket Management System

Job description

Wayfair in Greensboro, NC is hiring a Warehouse Team Lead - HDO to support supervisor in Home Delivery Operations. You will lead 6–15 associates, balance supervision with hands-on tasks, and ensure safety, quality, and on-time delivery.

The role emphasizes coaching, KPI tracking, and driving operational excellence in inbound, deluxing, picking, and outbound loading. Candidates should have 2+ years in warehouse roles, strong leadership and communication skills, ability to lift up to 75 lbs, and