Warehouse Team Lead

Wayfair; Greensboro (NC); On-site; USD 27,896 - 29,962; Full time

Benefits offered by this job

Competitive Pay

Benefits

Safety Culture

Growth opportunities

Job summary

Wayfair in Greensboro, NC is hiring a Warehouse Team Lead - HDO to support supervisor in Home Delivery Operations. You will lead 6–15 associates, balance supervision with hands-on tasks, and ensure safety, quality, and on-time delivery.

The role emphasizes coaching, KPI tracking, and driving operational excellence in inbound, deluxing, picking, and outbound loading. Candidates should have 2+ years in warehouse roles, strong leadership and communication skills, ability to lift up to 75 lbs, and

Qualifications

• 2+ years working experience in multiple warehouse functions.
• Strong leadership and ability to make decisions with limited guidance.
• Able to bend, reach, stand 10 hours; lift up to 75 lbs; team lift 150+ lbs.
• Proficient email and internal messaging communication.
• Experience with WMS; PIV certification preferred.

Responsibilities

• Oversee 6–15 associates, coordinate workloads and support production targets.
• Set goals, drive accountability, and provide feedback on performance.
• Coach, train, and answer questions for associates on the floor.
• Promote open communication and resolve conflicts; ensure safety SOPs.
• Act as escalation point for operational issues and problem resolution.
• Track KPIs, oversee deluxing, and ensure quality and timely delivery.
• Manage inbound/outbound flow, inventory counts, and driver returns.

Skills

Leadership

Team management

Communication

Physical stamina

2+ years warehouse experience

PIV Certification

Warehouse Management Systems

Education

High School diploma or GED

Tools

Warehouse Management System

Exception Ticket Management System

Job description

Warehouse Team Lead - HDO

Location: Greensboro, NC | Department: Warehouse Operations (Home Delivery) | Job Type: Full-time | Pay: $20.25 - $21.75

Shift: Sun-Wed 9am - 7:30 pm

About the Role: Your Impact

The Warehouse Team Lead - HDO is a pivotal frontline leadership role responsible for assisting the supervisor in managing and overseeing all functions within the Home Delivery Operations department. This includes ensuring safe, efficient, and productive workflows across inbound receiving, deluxing (inspection/assembly), picking, and outbound loading for customer deliveries. As a working lead, you will actively participate in warehouse functions while driving team performance, quality, and culture. This role is essential for protecting the customer experience by ensuring items are handled with care and delivered perfectly.

Why Join Our Team? (Your Perks & Growth)

• Competitive Pay: The listed pay rate/range is just the start with potential for OT, shift differential, and bonuses.
• Comprehensive Benefits: Potential for medical, dental, vision, 401(k) match, and paid time off based on role type.
• Safety First Culture: We are relentlessly focused on a safe work environment for all employees.
• Growth Opportunities: We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.

What You’ll Do (Core Responsibilities)

This leadership role involves balancing supervision with active operational participation (50% of the shift):

I. Team Leadership & People Management

• Supervision & Workflow: Oversee the team (typically 6-15 associates), coordinate workloads, and provide direct support to ensure the team delivers against production targets and KPIs.
• Expectations & Accountability: Set clear goals and expectations for the team that align with organizational objectives, laying the groundwork for high performance and accountability.
• Feedback & Recognition: Provide regular, constructive feedback on performance and quality to address issues.
• Coaching & Training: Balance working directly in a process path while coaching, training, and answering questions for associates.
• Communication & Conflict Resolution: Promote an environment of open communication and proactively resolve conflicts.
• Safety & Compliance: Conduct pre-shift briefs, lead daily stretches, and ensure team adherence to all SOPs and safety protocols.
• Escalation: Act as the first point of escalation for operational issues, assisting in problem resolution.

II. Home Delivery Operational Oversight

• Performance Tracking: Track, manage, and speak to a complex set of key performance indicators, specifically focusing on deluxing metrics to ensure operational excellence.
• Deluxing & Quality: Oversee unboxing, inspecting, assembling, cleaning, and re-packaging products to ensure items meet quality standards; evaluate damages and perform touch-up or minor furniture repair.
• Inbound/Outbound Flow: Manage inbound trailer processing, ensuring unloading tasks are completed on time and efficiently; supervise and assist with unloading, picking, staging, and final‑mile loading of delivery vehicles.
• Inventory & Auditing: Conduct regular cycle counts and inventory scrubs; audit staged outbound routes for accuracy.
• Driver Returns: Manage and process driver returns daily, including grading returns and coordinating reattempts.
• Site Management: Perform additional responsibilities, including maintaining site cleanliness, handling trash management, and potentially opening/closing the facility as needed.

What You’ll Need (Minimum Requirements)

• Experience & Knowledge: 2+ years working experience; experienced in more than one department (receiving, inventory control, picking, inspections, assembly, and return of product). Previous warehouse experience is preferable.
• Leadership & Judgment: Strong leadership and motivational skills, and the ability to make decisions with limited guidance based on good judgment. Leadership potential is preferable.
• Physical Capability: This is a floor position. Must be comfortable repeatedly bending, stretching, reaching, and standing on the warehouse floor 10 hours a day. Ability to lift up to 75 lbs. unassisted and maneuver product 150+ pounds unassisted or via team lift.
• Communication: Must have experience with composing and replying to emails and internal instant messages.
• Technical Skills: Experience with Warehouse Management and Exception Ticket Management Systems. PIV Certification is preferable.
• Education/Experience (Preferred): High School diploma or GED is preferable. Previous warehouse experience is preferable.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know.

Equal Employment Opportunity Statement

We are a proud equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.