Home Delivery Program Manager

Feeding Northeast Florida; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Feeding Northeast Florida is seeking a Home Delivery Program Manager in Jacksonville, FL to oversee participant referrals, scheduling, and delivery operations. You will manage data, partner with vendors, and guide continuous improvements to ensure compassionate, reliable service for neighbors facing food insecurity.

Under the Director of Health Promotions, you will coordinate volunteers, track program performance, and collaborate across Health Promotions, Operations, and Warehouse to optimize

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Experience managing and coordinating complex operations involving multiple stakeholders and customer-facing service
• Strong organizational, communication, and problem-solving skills
• Ability to exercise sound judgment and work independently while collaborating with others
• Excellent customer service and relationship-building skills
• Strong attention to detail and documentation
• Proficiency with Microsoft Office, especially Excel, and ability to learn new software systems
• Valid Florida driver's license and reliable transportation required

Responsibilities

• Manage daily operations of home delivery programs to ensure efficient, reliable service.
• Coordinate participant referral, enrollment, scheduling, and delivery workflows.
• Monitor program operations and resolve operational challenges.
• Exercise independent judgment in resolving participant and delivery issues while escalating strategic or budgetary matters as appropriate.
• Coordinate with delivery vendors including DoorDash, Amazon, and future partners.
• Troubleshoot delivery issues and implement operational solutions.
• Adapt processes as delivery methods and service areas evolve.
• Develop, document, maintain, and improve standard operating procedures.
• Identify opportunities to improve efficiency, consistency, and participant experience.
• Implement workflow improvements aligned with departmental goals.
• Maintain accurate participant records and operational documentation.
• Ensure timely and accurate data entry to support reporting and evaluation.
• Monitor data quality and resolve discrepancies.
• Build and maintain program tracking tools in Excel; develop templates as programs evolve
• Serve as the primary operational liaison between Health Promotions, Operations, Warehouse, and other departments.
• Coordinate with clinic partners and community organizations to support participant services.
• Foster collaborative relationships for efficient operations.
• Recruit, train, schedule, and supervise volunteers for home delivery operations.
• Ensure volunteers receive orientation and guidance while maintaining a positive experience.
• Communicate professionally with participants regarding enrollment, scheduling, deliveries, and updates.
• Resolve participant concerns while maintaining high customer service standards.

Skills

Organizational skills

Communication

Problem solving

Customer service

Detail oriented

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Excel

MS Office

Job description

Title: Home Delivery Program Manager Job Group Category: Non-Exempt Type: Full-Time Unit: Nutrition Schedule: Mon – Fri, some weekends and evenings Hours: 40/week Direct Reports: None Reports to: Director of Health Promotions Location: Jacksonville, FL

About Feeding Northeast Florida

Our Mission: We use food as our catalyst to strengthen lives and communities.

Our Vision: Access to nutritious food for all.

Feeding Northeast Florida (FNEFL) is the regional Feeding America food bank serving a 12-county area across Northeast Florida. Through food distribution, nutrition programs, and strategic partnerships, FNEFL works to improve health and strengthen communities by ensuring access to nutritious food for all.

The Home Delivery Program Manager supports Feeding Northeast Florida's home delivery initiatives by coordinating participants, partners, volunteers, and delivery vendors to ensure reliable, compassionate service for neighbors experiencing food insecurity.

Position Summary

Working under the direction of the Director of Health Promotions, this position manages participant referrals, delivery operations, operational data, and program workflows while exercising independent judgment to resolve day-to-day operational challenges and continuously improve program processes.

Principal Duties And Responsibilities

Program Operations

• Manage daily operations of home delivery programs to ensure efficient, reliable service.
• Coordinate participant referral, enrollment, scheduling, and delivery workflows.
• Monitor program operations and proactively resolve operational challenges.
• Exercise independent judgment in resolving participant and delivery issues while escalating strategic or budgetary matters as appropriate.

Delivery Coordination

• Coordinate with delivery vendors including DoorDash, Amazon, and future delivery partners.
• Troubleshoot delivery issues and implement operational solutions.
• Adapt operational processes as delivery methods and service areas evolve.

Process Management & Continuous Improvement

• Develop, document, maintain, and improve standard operating procedures.
• Identify opportunities to improve efficiency, consistency, and participant experience.
• Implement workflow improvements aligned with departmental goals.

Data Management

• Maintain accurate participant records and operational documentation.
• Ensure timely and accurate data entry to support reporting and program evaluation.
• Monitor data quality and resolve discrepancies.
• Build and maintain program tracking tools in Microsoft Excel; develop templates and tracking systems as programs evolve

Cross-Department Collaboration

• Serve as the primary operational liaison between Health Promotions, Operations, Warehouse, and other internal departments.
• Coordinate with clinic partners and community organizations to support participant services.
• Foster collaborative working relationships that support efficient program operations.

Volunteer Coordination

• Recruit, train, schedule, and supervise volunteers supporting home delivery operations.
• Ensure volunteers receive appropriate orientation and guidance while maintaining a positive volunteer experience.

Participant Service

• Communicate professionally and compassionately with participants regarding enrollment, scheduling, deliveries, and program updates.
• Resolve participant concerns while maintaining a high standard of customer service.

Programs In Scope

The Home Delivery Program Manager supports all active and emerging FNEFL home delivery programs. Current programs include:

• Produce Prescription (Healthier Together) -- clinical referral-based produce delivery to program participants in partnership with healthcare providers
• Homebound Client Delivery -- ongoing door-to-door delivery for neighbors who are unable to access a pantry or distribution site
• Emergency Food Boxes -- rapid response delivery for neighbors who contact FNEFL directly with an acute food access need
• Rural Delivery -- delivery coordination for neighbors outside standard vendor coverage areas, managed in partnership with Operations

Ideal Candidate

The ideal candidate is a highly organized, collaborative coordinator who enjoys managing complex operational processes and ensuring nothing falls through the cracks. They thrive in a mission-driven environment, remain calm under pressure, and build positive working relationships across departments and with community partners.

Successful candidates are dependable, adaptable, and comfortable managing multiple priorities while exercising sound judgment and continuous attention to detail. They are committed to improving systems, supporting teammates, and helping Feeding Northeast Florida deliver exceptional service to neighbors experiencing food insecurity.

Required

Job Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in a related field preferred
• Demonstrated experience managing and coordinating complex operations involving multiple stakeholders, changing priorities, and customer-facing service.
• Strong organizational, communication, and problem-solving skills.
• Ability to exercise sound judgment and work independently while collaborating effectively with others.
• Excellent customer service and relationship-building skills.
• Strong attention to detail and commitment to accurate documentation.
• Proficiency with Microsoft Office, particularly Excel, and the ability to learn new software systems.
• Commitment to Feeding Northeast Florida's mission of using food as a catalyst to strengthen lives and communities. Valid Florida driver's license and reliable transportation required

Preferred

• Experience managing or coordinating programs or operations in nonprofit organizations, food banking, logistics, healthcare, social services, community-based programs, or other mission-driven environments.
• Experience coordinating volunteers.
• Experience working with databases, participant management systems, or operational reporting.
• Familiarity with food assistance, public health, Food is Medicine initiatives, or community-based nutrition programs.

Competencies

• Collaborative coordination across multiple departments and partners
• Strong organizational and time management skills.
• Operational problem-solving and process improvement.
• Customer service excellence.
• Adaptability in a changing environment.
• Sound judgment and accountability.
• Emotional intelligence and professional communication.
• Continuous learning and growth mindset.

Work Environment

This position operates in a dynamic, mission-driven nonprofit environment within a warehouse setting with occasional exposure to environmental effects of operations. Work includes exposure to varying temperatures, dust, noise, and other environmental factors. Regular local travel required for partner site visits and program coordination within the 12-county service area.

Work environment includes both standard office settings and community-based partner locations. Position may require working in a warehouse environment to prepare and stage food boxes and produce bags for delivery.

Physical Demands

Work involves prolonged periods of standing and walking, repetitive motion, bending, lifting, pushing, pulling, and extended food preparation activities. Must be able to safely lift and move up to 50 pounds. Work will include assistance with food distribution activities and exposure to indoor and outdoor environmental conditions.

The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. The above job description is not an exhaustive list of duties, responsibilities, and skills of the position. Incumbents will follow any other instructions and perform other related duties assigned by their supervisor.