Home Delivery Logistics Coordinator

Crate and Barrel; Portland, Northern (OR, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Crate and Barrel in Portland, OR is seeking a Home Delivery Center Coordinator to bridge Crate and Barrel with third-party service providers at the home delivery center. You will coordinate shipments, resolve escalated issues, and ensure timely, high-quality delivery through strong organizational skills and attention to detail.

The role involves collaborating with drivers, vendors, customers and internal teams to maintain service standards and efficiency in a fast-paced environment.

Qualifications

• Customer service experience preferred.
• Strong problem solving and analytical skills.
• High attention to detail and accuracy.
• Computer literacy, including general software use.
• Ability to work in a team environment.
• Good communication skills.
• Basic English language proficiency.

Responsibilities

• Manages shipment and routing of outbound freight for cost-efficient, timely delivery.
• Researches transportation methods and coordinates with stakeholders, drivers, vendors, customers, and carriers.
• Resolve escalated customer service issues directly with customers.
• Investigate damages, shortages, and overages and address issues.
• Rotate through departments to meet business demands.
• Participate in training on technology upgrades and new systems.
• Coordinate meetings and communications among cross-dock, stores, drivers and DC.
• Train and monitor third-party contractors on Crate and Barrel delivery procedures.
• Promote teamwork and safe, efficient collaboration with associates.
• Ensure customers receive exceptional service.
• Perform tasks to meet productivity and quality goals.

Skills

Customer service

Problem solving

Attention to detail

Computer literacy

Teamwork

Communication

English proficiency

Job description

Crate and Barrel in Portland, OR is seeking a Home Delivery Center Coordinator to bridge Crate and Barrel with third-party service providers at the home delivery center. You will coordinate shipments, resolve escalated issues, and ensure timely, high-quality delivery through strong organizational skills and attention to detail.

The role involves collaborating with drivers, vendors, customers and internal teams to maintain service standards and efficiency in a fast-paced environment.