Home Delivery Center Coordinator

Crate and Barrel; Portland, Northern (OR, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Crate and Barrel in Portland, OR is seeking a Home Delivery Center Coordinator to bridge Crate and Barrel with third-party service providers at the home delivery center. You will coordinate shipments, resolve escalated issues, and ensure timely, high-quality delivery through strong organizational skills and attention to detail.

The role involves collaborating with drivers, vendors, customers and internal teams to maintain service standards and efficiency in a fast-paced environment.

Qualifications

• Customer service experience preferred.
• Strong problem solving and analytical skills.
• High attention to detail and accuracy.
• Computer literacy, including general software use.
• Ability to work in a team environment.
• Good communication skills.
• Basic English language proficiency.

Responsibilities

• Manages shipment and routing of outbound freight for cost-efficient, timely delivery.
• Researches transportation methods and coordinates with stakeholders, drivers, vendors, customers, and carriers.
• Resolve escalated customer service issues directly with customers.
• Investigate damages, shortages, and overages and address issues.
• Rotate through departments to meet business demands.
• Participate in training on technology upgrades and new systems.
• Coordinate meetings and communications among cross-dock, stores, drivers and DC.
• Train and monitor third-party contractors on Crate and Barrel delivery procedures.
• Promote teamwork and safe, efficient collaboration with associates.
• Ensure customers receive exceptional service.
• Perform tasks to meet productivity and quality goals.

Skills

Customer service

Problem solving

Attention to detail

Computer literacy

Teamwork

Communication

English proficiency

Job description

The Home Delivery Center Coordinator is the vital link between Crate and Barrel and the 3rd party service provider at the home delivery center. In this role, you will liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service.

A day in the life as a Home Delivery Center Coordinator...

• Manages the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product
• Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight
• Handles and resolves escalated customer service issues directly with the customer
• Investigates and resolves issues related to damages, shortages, and overages
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Coordinates meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service
• Trains and monitors third party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service
• Promotes a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
• Ensures all customers are provided with exceptional service
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

What you'll bring to the table...

• Strong problem solving and analytical skills
• High attention to detail
• Computer literate, including but not limited to Google OS
• Clerical, word processing, and/or office skills
• Mechanical aptitude to assemble furniture pieces
• Possess a complete understanding of training and communication resources relevant to the position
• Awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
• Good communication skills
• Ability to work in a team environment
• Basic English Language proficiency

We'd love to hear from you if you have…

• A minimum of 1+ years of related work experience
• Customer service experience preferred