Home Care Virtual Assistant

Olivia Professional Solutions; United States; Remote; USD 32,000 - 39,000; Full time

Job summary

OLIVIA Professional Solutions is hiring a Home Care VA Scheduler/Recruiter (Full-Time, US Timezone) to coordinate caregiver and client schedules and support recruitment across the United States.

You will post ads, source candidates, conduct screening calls, and manage data in Scheduling software, while upholding privacy and professionalism. This is an independent contractor role with fast response times and a focus on compassionate care.

Qualifications

• Experience as Virtual Assistant in scheduling or recruitment for a home care in the US.
• Undergraduate college enrollment required.
• Strong communication and multitasking abilities.

Responsibilities

• Coordinate caregiver and client schedules and ensure coverage.
• Source candidates and schedule phone interviews.
• Enter data into scheduling software and maintain client privacy.
• Respond promptly to management communications.

Skills

Scheduling coordination

Recruitment

Communication skills

Multitasking

Independent worker

Education

College undergraduate

Job description

WE ARE HIRING

JOB TITLE: Home Care VA Scheduler/Recruiter Full-Time - US Timezone; depends on the client’s timezone/preference $693 - $866 - Independent Contractor Response Time: You can expect to hear back from us on your status within 2 weeks after we review the details therein.

ABOUT US

OLIVIA Professional Solutions is a leading VA staffing agency specializing in training and providing virtual assistance to home care agencies across the United States. Our services range from recruitment, scheduling, intake coordination, and social media content management, to bookkeeping. We ensure that our clients, and home care agencies, have the right caregivers to cater to the diverse needs of seniors in their homes.

JOB DESCRIPTION

We're seeking an enthusiastic, compassionate, and highly organized Virtual Scheduler to join our team. The successful candidate will have the vital role of coordinating and managing the schedules of caregivers and clients, ensuring the smooth operation of care delivery.

KEY RESPONSIBILITIES of a SCHEDULER

• Communicate effectively with caregivers, clients, families, and other parties
• Ensure caregiver & client schedules are always covered and care plans are met
• Coordinate the appropriate home care aides based on skill set and availability
• Resolve scheduling and care issues directly and regularly with clients and caregivers
• Conduct follow-up calls with prospects to schedule consultations
• Enter and update caregiver, client, and communications data into Scheduling software
• Maintain professionalism, ethics, and loyalty when representing our agency
• Adhere to all legal and company requirements
• Collect feedback for continuous improvement and client satisfaction
• Protect client privacy and dignity in all interactions
• Process & complete shifts from the previous day
• Respond promptly (within 5 minutes) to management team communications

KEY RESPONSIBILITIES of a RECRUITER

• Post and refresh job ads weekly
• Source candidates from various platforms, including Indeed and our past applicant database
• Contact applicants via phone, email, or text to build rapport, screen and qualify them, and schedule phone interviews
• Remind applicants of interview times and reschedule if necessaryReschedule interviews for missed candidates daily
• Contact and recruit from dormant applicant pool daily
• Assist applicants in completing assessments, applications, and hiring paperwork via Docusign
• Analyze data from recruiting metrics to improve recruiting strategies
• Stay current with recruiting trends and apply them to your role
• Monitor competitors and adjust recruiting techniques to maintain competitiveness
• Meet monthly hiring goal of 12-20 hires

JOB REQUIREMENTS

• Preferred but not required - a Virtual Assistant with experience in either scheduling or recruitment for a home care or home health agency in the US
• At least college undergraduate
• Excellent multitasking abilities and initiative-taking
• Ability to act decisively, maintain discretion, and work independently with minimal direction
• Exceptional communication skills, both written and verbal (Minimal or no accent in English)

System Requirements

A. Computer Requirements

• Processor: Intel Core i3 (quad-core) or equivalent with a CPU Benchmark Score of 2600 or above
• Memory (RAM): Minimum 8GB RAM (for both primary and backup computers)
• Storage: Minimum 1GB available hard disk space (for both primary and backup computers)
• Operating System:
• Windows: Windows 8 or later
• Mac: Mac OS X 10.8 or later

B. Internet Speed Requirements

• Primary Connection:
• Download: Minimum 15 Mbps
• Upload: Minimum 2 Mbps
• Type: Must be DSL/Fiber
• Ownership: Internet connection must be home-owned/in-house DSL, Fibr, or Cable connection
• Backup Connection:
• Download: Minimum 15 Mbps
• Upload: Minimum 2 Mbps
• Acceptable Backup Options:
• LTE data hotspot (prepaid/postpaid) using mobile/smartphone
• Home WiFi devices from major providers (e.g., Smart, Globe)
• LTE antenna-type routers

C. Backup Power Requirements

• Acceptable Backup Power Sources:
• Gas or diesel-powered generator
• High-powered inverter (at least 300 watts capacity - for laptop computers only)
• Heavy-duty power banks (minimum 120,000 mAh - for laptop computers only)
• Duration: Must be capable of powering both the computer and internet connection for 8-9 hours to support a full work shift during outages.