Home Care Service Coordinator - Scheduling & Client Care

Kairos Home Care Services; Orlando (FL); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Health Insurance

Paid Time Off

Vision Insurance

Dental Insurance

Life Insurance

Pay Advance

Job summary

Kairos Home Care Services in Orlando, FL is seeking a part-time Service Coordinator to take ownership of case coordination, caregiver staffing, and scheduling. This hands-on role involves authorization monitoring, client communication, and documentation.

The ideal candidate is organized, proactive, and comfortable coordinating with healthcare teams. Primary responsibilities include maintaining schedules in AxisCare, ensuring alignment with authorizations, and collaborating with the Staffing &

Qualifications

• Strong organizational and time-management abilities.
• Excellent verbal and written communication skills.
• Attention to detail and follow-up.
• Ability to manage multiple client cases and priorities.
• Professional phone and customer service skills.
• Ability to work independently and in a team.
• Maintain confidentiality and handle sensitive information.
• Solid computer skills and ability to learn healthcare software.
• Dependable, professional work ethic.

Responsibilities

• Manage assigned client cases and coordinate day-to-day activities.
• Serve as primary contact for clients and families.
• Communicate professionally with clients, families, caregivers, and internal teams.
• Review service authorizations, hours, and dates; ensure accuracy.
• Verify schedules align with current authorizations and adjust as needed.
• Identify authorization issues affecting staffing or services.
• Proactively identify staffing needs and assist with caregiver placement.
• Collaborate to find caregiver matches and fill shifts.
• Confirm caregiver availability and facilitate introductions when appropriate.
• Create and update client schedules in AxisCare.
• Communicate schedule changes to caregivers and families.
• Monitor uncovered or disrupted services and follow up promptly.
• Maintain accurate case documentation and communications.
• Keep information confidential and current.
• Escalate concerns to Lead Service Coordinator as needed.
• Collaborate with teams for audits and administrative projects.

Skills

Organizational skills

Communication skills

Attention to detail

Phone/customer service skills

Teamwork

Confidentiality

Computer skills

Dependability

Healthcare software familiarity

Tools

AxisCare

Job description

Kairos Home Care Services in Orlando, FL is seeking a part-time Service Coordinator to take ownership of case coordination, caregiver staffing, and scheduling. This hands-on role involves authorization monitoring, client communication, and documentation.

The ideal candidate is organized, proactive, and comfortable coordinating with healthcare teams. Primary responsibilities include maintaining schedules in AxisCare, ensuring alignment with authorizations, and collaborating with the Staffing &