Part-Time Service Coordinator - Healthcare Case Management

Kairos Home Care Services; Orlando (FL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health Insurance

Paid Time Off

Vision Insurance

Dental Insurance

Life Insurance

Pay Advance

Job summary

Kairos Home Care Services in Orlando, FL seeks a part-time Service Coordinator to manage daily case coordination for assigned client cases. The role involves caregiver staffing, scheduling, monitoring authorizations, and ongoing client and family communication.

The ideal candidate is organized, proactive, and detail-oriented, with strong communication skills and the ability to work with healthcare teams. Office-based with growth opportunities within Nurse Registry operations.

Qualifications

• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and follow-up skills.
• Ability to manage multiple client cases and competing priorities.
• Professional telephone and customer service skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality.
• Strong computer skills and willingness to learn healthcare software.
• Dependable, professional, and accountable work ethic.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Manage assigned client cases and take ownership of day-to-day case coordination.
• Serve as a primary point of contact for assigned clients and families.
• Communicate professionally with clients, families, caregivers, referral sources, and internal team members.
• Review and monitor current service authorizations, including service codes, approved hours, effective dates, and expiration dates.
• Verify that scheduled services align with current authorization requirements before creating or changing schedules.
• Identify and follow up on authorization issues that may affect staffing or service delivery.
• Proactively identify staffing needs and assist with finding available caregivers for assigned cases.
• Work with the Staffing & Administrative Coordinator to identify potential caregiver matches and fill open or uncovered shifts.
• Confirm caregiver availability and assist with caregiver/client introductions when appropriate.
• Create, maintain, and update assigned client schedules in AxisCare.
• Coordinate approved schedule changes and communicate changes to caregivers and families.
• Monitor uncovered, missed, or disrupted services and follow up promptly.
• Monitor service delivery and address client, family, caregiver, or scheduling concerns.
• Maintain accurate and timely case documentation, staffing notes, schedule updates, and client communications.
• Maintain confidentiality and ensure client and case information remains accurate and current.
• Communicate unresolved staffing, authorization, service, scheduling, client, or compliance concerns to the Lead Service Coordinator.
• Collaborate with the Staffing & Administrative Coordinator, Intake/Authorization team, HR/Caregiver Credentialing team, and management as needed.
• Assist with internal reviews, audits, and other case management or administrative projects as assigned.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Attention to detail

Multi-tasking

Customer service

Independent worker

Confidentiality

Computer skills

Healthcare software

Team collaboration

Fast-paced environment

Tools

AxisCare

Job description

Kairos Home Care Services in Orlando, FL seeks a part-time Service Coordinator to manage daily case coordination for assigned client cases. The role involves caregiver staffing, scheduling, monitoring authorizations, and ongoing client and family communication.

The ideal candidate is organized, proactive, and detail-oriented, with strong communication skills and the ability to work with healthcare teams. Office-based with growth opportunities within Nurse Registry operations.