Home Care Service Coordinator (Bilingual) - Hobbs Area

addus; Carlsbad (NM); Presencial; USD 42 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Resumo da oferta

Ambercare/Addus HomeCare in Hobbs, NM is seeking a Service Coordinator to lead caregiver scheduling, ensure high-quality service, and conduct in-home visits. You will be the go-to problem solver, balancing client needs with staff availability to keep care plans on track.

This full-time role offers weekday hours, on-site work, benefits, a monthly bonus, daily pay, and opportunities for continued education as you coordinate care across our local team.

Qualificações

• Must have a high school diploma or equivalent.
• 4 years of office experience.
• Interpersonal, organizational and communication skills.
• Computer skills including Microsoft Word, Excel and scheduling programs.
• Must have reliable transportation and a valid driver's license for travel.

Responsabilidades

• Creates work schedules by entering schedules into the system and manages changes due to client needs.
• Provides alternate coverage to ensure care plans are followed without interruption.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and home visits as required.
• Supervises direct service employees and ensures policy adherence.
• Maintains a professional branch appearance and confidentiality at all times.
• Follows regulations including MCO, Medicare, Medicaid and HIPAA.

Conhecimentos

Interpersonal

Organizational

Communication

Microsoft Word

Microsoft Excel

Scheduling software

Transportation

Formação académica

High school diploma or equivalent

Ferramentas

Scheduling program

MS Word

MS Excel

Descrição da oferta de emprego

Ready to make a real impact? JoinAmbercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Hours: Monday thru Friday - 8am to 5pm - 1 Hour lunch and rotation on call weekends.

Location: Ambercare 1601 N. Turner Suite 504 Hobbs, NM 88240-4327

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards

Position Requirements & Competencies:

• Must have high school diploma or equivalent.
• 4 years of office experience
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation and a valid DL for travel to home visits monthly and some marketing

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.